THANDIWE MEMORY BANDA
PRETORIA WEST,GAUTENG
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Results-driven service expert with strong track record in client relations and operational efficiency. Adept at problem-solving, process improvement, and providing exceptional customer experiences. Highly collaborative with focus on team success and adaptability to changing needs. Known for effective communication, leadership, and commitment to achieving goals.
Overview
6
6
years of professional experience
Work History
Service Consultant
Momentum Health Solutions
PRETORIA
07.2024 - Current
- Respond to calls, emails, or messages from clients/Provider seeking assistance regarding their medical aid coverage, claims, and benefits
- Tracking claims, assist in submitting claims and track the progress of these claims to ensure timely processing and resolution
- Explaining claim decisions help clients/Provider understand why certain claims were rejected or partially paid and advise on the steps to appeal or correct issues
- Documentation and follow-up ensure that necessary documentation (e.g., medical reports, receipts) is submitted for claim processing and follow up with healthcare providers when needed
- Resolving disputes address any issues or disputes regarding coverage, claims, billing errors, or delays, ensuring that clients receive a satisfactory resolution
- Providing solutions when clients/Provider face coverage gaps or restrictions, I provide alternatives or suggests the best course of action to meet their needs
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
Revenue Recovery Agent
City Of Tshwane Municipality
10.2022 - 03.2023
- Reduce total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds
- Follow up with customers, leverage empathetic and transparent communication to offer top quality assistance
- Collection on aging and past due accounts, coordinating sustainable payment arrangement to encourage remittance
- Receive account does not determine payment plan compliance
- Help new and existing customers with wide range of debt collection and payment queries
- Contact customers and discuss unresolved issues and past due payments to update customer accounts
- Drew up official agreement of payment satisfying both parties
- Record details from customer communication on CRM
- Enhanced client satisfaction with timely updates on the progress of their accounts, maintaining professional relationships.
- Increased debt recovery rates by implementing efficient negotiation strategies and effective communication techniques.
- Leveraged strong interpersonal skills to build rapport with debtors quickly, facilitating open dialogue about financial obligations owed to clients.
- Supported management decision-making processes through detailed reporting of account statuses covering successes achieved and challenges faced.
Call Agent
Credit Legal Pros
07.2022 - 09.2022
- Maintain detail product knowledge to competently and expertly advise customers
- Handle and quickly resolve customers issues regarding product sales and customer service problem
- Increase Customer satisfaction by offering friendly, helpful and informative customer service
- Strive to meet and exceed call center target while maintaining customer care
Sales Assistance
Tupperware
01.2019 - 01.2020
- New Business research
- Sales of Tupperware product more specifically kitchenware
- New sales data collection and analysis
- Obtain and follow up, personal sales payment for product purchased on credit
- Boost sales and improve customer satisfaction by providing attentive, personalized client services
- Explain product benefits and value, engaging customers in new stock to drive sales
Education
Diploma In Contact Centre - Management
Tshwane University of Technology
PRETORIA01.2023
High School Diploma -
Phumulani Secondary School
EKHURULENI01.2018
Skills
- Troubleshooting
- Email writing
- Multitasking
- Detail Oriented
- Computer literate
- Good negotiation skills
- Friendliness
- Good listener
- Calm under pressure
- Team player
- Communication skills
- Excellent verbal communication
- Cash handling
- Client relationship building
- Customer relations
- Public speaking
- Schedule management
- Complaint resolution
Accomplishments
- Achieved a 100% mark by completing client compliance versus staff ratio with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
IsiZulu
English
Timeline
Service Consultant
Momentum Health Solutions
07.2024 - Current
Revenue Recovery Agent
City Of Tshwane Municipality
10.2022 - 03.2023
Call Agent
Credit Legal Pros
07.2022 - 09.2022
Sales Assistance
Tupperware
01.2019 - 01.2020
Diploma In Contact Centre - Management
Tshwane University of Technology
High School Diploma -
Phumulani Secondary School
Similar Profiles
Thabane Sthembiso MhlongoThabane Sthembiso Mhlongo
Non-clinical Pre Authorizations Consultant at Momentum Health SolutionsNon-clinical Pre Authorizations Consultant at Momentum Health Solutions
Adele Van WykAdele Van Wyk
Divisional Executive: Human Capital Management at Momentum Health SolutionsDivisional Executive: Human Capital Management at Momentum Health Solutions
Elvina BarendsElvina Barends
PROVIDER LIAISON OFFICER at MOMENTUM HEALTH SOLUTIONSPROVIDER LIAISON OFFICER at MOMENTUM HEALTH SOLUTIONS