Kgalalelo Tshukudu
Receptionist / Administrative Clerk
Cosmo City
Summary
Experienced administrative professional with a proven track record in thriving fast-paced office environments. Dedicated and hardworking team player adept at efficiently completing a wide range of clerical tasks and providing valuable staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision.
Overview
7
7
years of professional experience
Work History
Service Consultant
Capitec Bank Limited
4 2023 - Current
- Responsible for credit management, accurate calculation of net income and correct capturing on the system
- Prevent bad debt by taking ownership of the credit sales process by scrutinising documents for fraud and applying credit policy with no errors and maintaining nearby employer awareness
- E.g retrenchments
- Issue settlement quotes and letters and use credit estimates to indicate client qualifying potential
- Responsible for opening and maintaining clients accounts by checking completeness and validity of documents
- Responsible for tracking debit order switching process on S-Track by monitoring successful and unsuccessful debit order submissions and liaising with the client
- Responsible for making a personal contribution to the team sales objectives by ensuring that clients understand the benefits of Global one that speaks to their needs
- Provide Branch Manager with potential employer sales leads
- Attend to clients in an urgent, effective, friendly and professional manner
- Ensure a detailed understanding of the clients needs is gained through applying detailed probing and questioning
- Take full responsibility for FICA confirmation in accordance with company policy and ensure that all clients details are captured completely and accurately on the banking system all the time.
Bank Better Champion
Capitec Bank Limited
09.2022 - 03.2023
- Maintaining excellent client service and retention by delivering helpful, friendly and efficient service
- Responsible for managing the que, floor and the service consultants for an efficient flow of service
- Assisting clients at the hello point, SST and ATM
- Responsible for the look and feel of the branch and the efficiency
- Frequently monitoring the que dashboard as well as the consultant's road maps on their banking system as a matter of agility and sense of urgency when it comes to the branch service and performance
- Giving feedback during team discussions that concerns the service and the look and feel of the branch.
Receptionist / Administrative Clerk
Sheriff Office for the Magistrate Court
08.2017 - 01.2022
- Welcoming and assisting daily walk-in clients with a receptive and friendly manner
- Receiving, capturing and dispatching daily paperwork
- Managing the petty cash funds
- Attending telephonic and email enquiries of attorneys, small claims and in-person individuals
- Responsible for the Rustenburg Magistrate Court's monthly invoices
- Organising and coordinating auctions that took place fortnightly
- In charge of ordering office supplies such as stationery.
Education
High School Diploma -
Meriti Secondary School
Rustenburg, South Africa 04.2001 -
Skills
Good customer service
References
- Capitec Bank Limited
Assistant Branch Manager
Ms Gertrude Tswidi
072 610 1267 / 0875627085
gettytswidi@gmail.com
- Sheriff Office for the Magistrate Court
Office Manager
Mrs Gabaiphiwe Modibela
079 766 5896 / 014 597 0406
gabaiphiwemodibela@gmail.com
Additional Information
Valid driver's licence
Languages
English
Advanced (C1)
Timeline
Bank Better Champion
Capitec Bank Limited
09.2022 - 03.2023
Receptionist / Administrative Clerk
Sheriff Office for the Magistrate Court
08.2017 - 01.2022
High School Diploma -
Meriti Secondary School
04.2001 -
Service Consultant
Capitec Bank Limited
4 2023 - Current
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