Karabo Kekana
Service Consultant
Naboomspruit
Summary
Client Service Champion
Experienced with client relationship management and service optimization. Utilizes problem-solving skills to address client needs effectively. Strong understanding of communication and teamwork essential for improving customer satisfaction.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Service Consultant
Capitec Bank Midrand, Service Champion
02.2023 - 03.2024
- Interact with customers to identify their banking requirements
- Develop business strategies to meet client needs and close sales
- Provide client support services in timely, accurately and professional manner
- Build positive and productive relationships with clients
- Maintain existing client base and generate potential leads
- Analyze client issues and provide corrective actions.Handle Branch Stock reconciliation
- Obtain client feedback and recommend service improvements
- Work closely with managers to strengthen client relationships
- Develop innovative approaches to improve client service efficiency
- Develop quality service programs to ensure client retention and develop new business opportunities
- Provide support to new product development and enhancement projects
- Termination due to disability
Client Service Champion
Capitec Bank
01.2019 - 02.2023
- Ensuring client'service and experience in the branch is excellent
- Communicating and solving client challenges
- Working with Manager to ensure team is aligned and provide quality service and results
- Providing feedback to management on daily service outcome
- Overseeing team service performance when serving client's
- Other administrative and general house keeping tasks
Debtors Administrator
01.2018 - 12.2019
- Administrate and offer support to debtor's manager and ensure the effective functioning of the department - Keep debtor's invoices and schedules up to date
- Manage and Resolve queries from client's - Quality checking invoices for compliance with client's requisition - Monitor and
- Maintain client's records and files
- Liase with and maintain good relationships with client's
Registration Officer
Iec Electoral Commission Of South
01.2016 - 12.2016
- Verifying and correcting database entries of citizens registering to vote.
Voter's Roll Officer
01.2016 - 12.2016
- Verifying and ensuring voters that have come to vote have registered and are at the correct voting station to vote.
Examination Assistant
Department Of Education Limpopo
01.2015 - 12.2015
- Verification of entered marks and various other administrative tasks in the matric examination paper marking process
Education
Ba - Public Management And Governance
University Of Johannesburg
Johannesburg, South Africa 01.2014 - 12.2018
Matric -
Hoerskool Hans Strijdom
01.2009 - 12.2013
Skills
- Client Relationship Building
- Creative Problem Solving
Customer relations
- Work Ethic
Sales expertise
- Time Management
Negotiation tactics
- Result Orientation
Complaint resolution
- Communication
- Report Analysis
- Microsoft Office
- Operational Efficiency
- Pressure Management
- Quality Control
- Service Quality
- Customer Service
- Sales
- Client Service
- Client Relationship Management
- Negotiation
- Persuading
- Client Liaison
- Stock and Asset Reconciliation
Awardsandscholarships
Best Intern, Xl Nexus Travel, 11/01/19
Timeline
Service Consultant
Capitec Bank Midrand, Service Champion
02.2023 - 03.2024
Client Service Champion
Capitec Bank
01.2019 - 02.2023
Debtors Administrator
01.2018 - 12.2019
Registration Officer
Iec Electoral Commission Of South
01.2016 - 12.2016
Voter's Roll Officer
01.2016 - 12.2016
Examination Assistant
Department Of Education Limpopo
01.2015 - 12.2015
Ba - Public Management And Governance
University Of Johannesburg
01.2014 - 12.2018
Matric -
Hoerskool Hans Strijdom
01.2009 - 12.2013
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