NTIMA DJIBRIL
Senior Customer Support Analyst
Castle Rock, Zonnebloem, Cape Town
Summary
Sage 50 North America certificate
Best agent with most improved KPI.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Customer Analyst Sage Accounting Software
Concentrix
03.2020 - Current
- In depth knowledge of Sage Accounting Software.
- Troubleshooting all technical issues related to software.
- Assisting customers with bank reconciliation and inventory adjustments, Receivables, Data inconsistencies with the software.
- Educating customers about the payroll and EFT direct processes.
- Expert in Sage 50 North American editions.
Dual Call Center Operator
Demepool SA France
01.2016 - 02.2020
- Overseas Administration Management
- Handling both inbound and outbound calls.
- Initiating prospection to generate more business opportunities for the company
- Follow up with short listed companies for relocation
- Keeping and capturing accurate records of potentially relocating companies
- Create customer's profiles and setup appointments for sales consultants based in Europe
- Attending to all internet queries and provide a relocation cost quotation.
Computer Technician
Burotop Iris - Batipro (Congo Brazzaville)
06.2012 - 09.2013
- Computer maintenance
- Cabling
Education
Certificate - undefined
ISIPA - DR CONGO
Diplome d'Etat/Matric Certificate - undefined
College Cardinal Malula - High School
National Diploma In Progress - Information and Technology
PC Training & Business College
Cape Town Skills
Data Capturing
References
Francois, Ngoie, Manager, +27 (82) 620-5192
Reagan Kabeya Diyoka, Team Leader
+27 (60) 386-8620
Timeline
Customer Analyst Sage Accounting Software
Concentrix
03.2020 - Current
Dual Call Center Operator
Demepool SA France
01.2016 - 02.2020
Computer Technician
Burotop Iris - Batipro (Congo Brazzaville)
06.2012 - 09.2013
Certificate - undefined
ISIPA - DR CONGO
Diplome d'Etat/Matric Certificate - undefined
College Cardinal Malula - High School
National Diploma In Progress - Information and Technology
PC Training & Business College