NTIMA DJIBRIL
Senior Customer Support Analyst
Castle Rock, Zonnebloem, Cape Town
Summary
Sage 50 North America certificate
Best agent with most improved KPI.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Customer Analyst Sage Accounting Software
Concentrix
03.2020 - Current
- In depth knowledge of Sage Accounting Software.
- Troubleshooting all technical issues related to software.
- Assisting customers with bank reconciliation and inventory adjustments, Receivables, Data inconsistencies with the software.
- Educating customers about the payroll and EFT direct processes.
- Expert in Sage 50 North American editions.
Dual Call Center Operator
Demepool SA France
01.2016 - 02.2020
- Overseas Administration Management
- Handling both inbound and outbound calls.
- Initiating prospection to generate more business opportunities for the company
- Follow up with short listed companies for relocation
- Keeping and capturing accurate records of potentially relocating companies
- Create customer's profiles and setup appointments for sales consultants based in Europe
- Attending to all internet queries and provide a relocation cost quotation.
Computer Technician
Burotop Iris - Batipro (Congo Brazzaville)
06.2012 - 09.2013
- Computer maintenance
- Cabling
Education
Certificate - undefined
ISIPA - DR CONGO
Diplome d'Etat/Matric Certificate - undefined
College Cardinal Malula - High School
National Diploma In Progress - Information and Technology
PC Training & Business College
Cape Town Skills
Data Capturing
Command of Microsoft Office
Internet tool
Strong communication - Bilingual French and English
Time Management and Organization
Customer Centric and Attention to details
Team work and collaborate with internal team to escalate and resolve complex issues
References
Francois, Ngoie, Manager, +27 (82) 620-5192
Reagan Kabeya Diyoka, Team Leader
+27 (60) 386-8620
Timeline
Customer Analyst Sage Accounting Software
Concentrix
03.2020 - Current
Dual Call Center Operator
Demepool SA France
01.2016 - 02.2020
Computer Technician
Burotop Iris - Batipro (Congo Brazzaville)
06.2012 - 09.2013
Certificate - undefined
ISIPA - DR CONGO
Diplome d'Etat/Matric Certificate - undefined
College Cardinal Malula - High School
National Diploma In Progress - Information and Technology
PC Training & Business College