Noxolo Mnguni
Internal Sales Coordinator/ Customer Service Rep
13 Cornwell Street West Turffontein Johannesburg
Summary
A motivated Internal Sales Coordinator,Customer Service Rep with a strong professional positive personality, multilingual skills that leads to great communicational skills and character awareness. Sales target achiever and excellent in resolving any customer queries. Offering 7 years in Sales and Customer care industry with the proven ability to drive brand awareness and engagement while delivering measurable results. Looking forward to contribute growth and success of a dynamic organization valued by employers
Overview
8
8
years of professional experience
5
5
Languages
Work History
Sales Coordinator
Focus Logic Social Club Pty Ltd
05.2023 - Current
- Handling and solving a high number of customer problems ,queries and tracking sales leads through social media platforms,calls,emails and face to face.(remotely and in office setting)
- Courier Waybills-Coordinating deliveries and transport deliveries to different countries (Nationwide Company-Managing Exportation's)
- Managing order book,assuring that orders reach the final destination safely and in good condition
- Preparing client quotations correctly
- Organizing Presentations,networking events,meetings and street challenges to generate more sales leads,brand exposure,identification of client needs and improve business opportunities
- Keeping professional,positive energy,friendly support and respect to be able to maintain trust and long term relationships with clients
- Handling 50-200+ clients per day doing sales and queries on social media platforms,emails,calls and walk ins- can work under pressure
- Team buildings,sharing knowledge,set goals,proposals and share ideas with office teams (African Countries) on how we can improve the business and reach sales targets
- Able to work in office and remotely
Data Capturer
Discovery Health Pty Ltd
03.2020 - 01.2021
- Capture patient Identification,Passport and medical aid data
- Produce vaccination cards to over 300 people a day with private information
- Strong communicational skills,Positive energy/aura and working for long hours
- Communicate with more than 6 different languages
- Managing high volumes of patients- 300-2000 a day of walk ins across South Africa
- Excelled in working independently as well as collaborating with teams,strong multitasking skills
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
Product Promoter
JR Promotions
02.2018 - 01.2020
- Provided exceptional customer care service by addressing questions or concerns promptly and professionally during promotions.
- Changed market conditions and company priorities by staying informed about new product releases, updates, or discontinuations.
- Supported sales representatives in reaching their targets through diligent promotion efforts and lead generation tactics.
- Participated in ongoing training and professional development opportunities to keep current with industry trends and best practices for effective product promotion.
- Keeping Promotion hubs clean and uniform clean for client attraction
- Campaign planning and demonstration,team work and collaboration
- Keeping client data up to date,build and maintain good relationships with clients
- Strong research of products and business skills
- Supporting internal sales and promotions
- Excellent customer care
Education
High School Diploma -
Hendrik Verwoerd High School
Pretoria, South Africa 04.2001 -
Skills
Multilingual can write,speak,communicate in Afrikaans,English,isiZulu,SeTswana,IsiXhosa and Sepedi
Self Motivated and Positive aura
Professional
Excellent Customer Service
Admin/Office skills-Data entry,Computer Skills,Fast Typer
Detail Orientated and can multitask
Research and development skills
Easy to engage with clients
Microsoft Word and Pastel Accounting knowledge
Logistics and Procurement-Managing imports and exports
Social Media Management
Customer relationship building
Accomplishments
- Increased social media engagement by 75% through targeted content for sales purposes(Facebook,Instagram,Whatsapp)
Timeline
Sales Coordinator
Focus Logic Social Club Pty Ltd
05.2023 - Current
Data Capturer
Discovery Health Pty Ltd
03.2020 - 01.2021
Product Promoter
JR Promotions
02.2018 - 01.2020
High School Diploma -
Hendrik Verwoerd High School
04.2001 -