Thato Malunga
Paralegal
Cape Town
Summary
Thato Malunga ,a resilient South African Gen Z female with high aspirations to achieve their full potential. Embracing a trainable mindset and possess a natural ability to empathize with others. Friendly and assertive networker with strong communication skills, confidently express and effectively articulate thoughts and ideas. As a goal-oriented 1 year experienced Paralegal, having extensive experience providing administrative office support to legal departments , with a specific focus on document management willing to take on added responsibilities to meet team goals. Dedicated to offer a helping hand ,personable and energetic Receptionist and Paralegal committed to delivering excellence in all facets of customer service and administrative support while maintaining professional appearance and demeanor.
Overview
4
4
years of professional experience
22
22
years of post-secondary education
Work History
Paralegal and Receptionist
Xulashe Attorneys INC
01.2024 - Current
- File legal documents at the High Court such as issuing and uplifting of files
- Going to the sheriff's office to serve and receive sheriff returns
- Follow up on Late Estate matters at the Masters of The High Court and lodging Late estate matters
- Peruse through files at the Labour Court and Master of the High Court .
- Consulting with clients with a Supervisor
- Drafting legal documents (Plea, index, Notice of Set-down , consultation briefs)
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Conducted detailed client intakes and entered information into company database.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis and Saflii .
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Answered phone promptly and directed incoming calls to correct offices. Managed approximately 15 incoming calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed clients with warm or cold beverages and escorted them either the restroom or outside the building .
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved client problems and complaints.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying,scanning,certifying and commissioning and filing documents.
Vocational Work
Werksmans Attorneys
01.2022 - 01.2022
- Filing documents and arranging dated emails for attorneys
- Exposure: Visitation to the Magistrates Court and High Court of Cape Town
- Traveling with attorneys to other firms and consulting with client representatives about ongoing negotiations and disputes
Telemarketing Agent
Telemarketing
06.2020 - 06.2020
- Enquire call South Africans regarding unemployment survey
- Compile call outcomes and reporting
- Exposure: Tele-communication skills, Multilingual and customer base
- Called called over 70 potential customers per day to help with marketing efforts and increase sales.
- Expanded client base by effectively presenting product information to prospects.
Education
Legal Subjects - Debt collecting, civil litigation, family law and divorce, family court practice, labour law, property law
The South African Law School
28 Wale Street , Waalburg Building ,CPT 03.2024 - Current
Matric Certification -
CBC ST JOHNS CHRISTIAN BROTHERS COLLEGE
Dorchester Road ,Parklands Cape Town 04.2001 - 01.2023
Skills
- Creative Problem solver
- Attention to detail
- Multilingual in 7 South African languages:
(English,SeTswana ,Sesotho ,IsiZulu ,IsiXhosa,SePedi ,Afrikaans)
- Attentive listener
- Empathetic
- Well orientated organizer
- Drafting legal documentation
- Digital literacy
- Adaptability
- Public speaker
- Product and Visual designer
- Tele-communication skills
- Client communication
- Conducting Legal research
Personal Information
- Gender: Female
- Nationality: South African
Resident
21 Chelsea Crescent, 43 Nirvana ,Parklands ,7441,Cape Town, Western Cape
Timeline
Legal Subjects - Debt collecting, civil litigation, family law and divorce, family court practice, labour law, property law
The South African Law School
03.2024 - Current
Paralegal and Receptionist
Xulashe Attorneys INC
01.2024 - Current
Vocational Work
Werksmans Attorneys
01.2022 - 01.2022
Telemarketing Agent
Telemarketing
06.2020 - 06.2020
Matric Certification -
CBC ST JOHNS CHRISTIAN BROTHERS COLLEGE
04.2001 - 01.2023
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