Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Hlanganisa Miyen

Province, Gauteng

Summary

Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers. Detailed Sales Consultant well-known for providing persuasive product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-orientated. Dedicated and driven to excel in sales-driven role.

Overview

15
15
years of professional experience

Work History

Commercial Insurance Broker

Old Mutual Insure
02.2024 - Current
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of client service delivery.
  • Provided advice, answered queries and escalated complaints to management.
  • Conducted thorough evaluations of potential risks, crafting customized policies to mitigate exposure for clients effectively.
  • Received inbound phone calls and electronic quote submissions.
  • Ensured a smooth transition for new clients by diligently managing their onboarding process from initial contact to policy issuance.
  • Developed strong relationships with underwriters, resulting in favorable policy terms for clients.
  • Elevated the overall reputation of the firm through consistent delivery of top-notch customer service, resulting in increased referrals and repeat business.
  • Negotiated competitive premiums for clients with a focus on comprehensive coverage tailored to individual needs.

Sales Agent

Outsurance
04.2022 - 01.2024
  • Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth.
  • Established strategies for providing organisation with long-term income opportunities.
  • Built and nurtured positive client and customer relationships through ongoing positive, professional communication.
  • Maintained a smart, professional appearance, upholding brand image and promoting a positive company reputation.
  • Exercised creativity when producing an advertising brochure with product offerings.
  • Developed sales leads into new business opportunities, expanding client base and growing sales territories.
  • Demonstrated outstanding direct, face-to-face selling skills, continually exceeding monthly revenue targets.
  • Used exceptional persuasion and negotiation skills to close high-value client sales efficiently.
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
  • Shared comprehensive brand and product knowledge to maximise sales.
  • Sought and engaged new business through targeted telesales and strategic in-person pitching.
  • Maintained smooth-running sales pipelines, improving timely campaign delivery and business revenue efficiency.
  • Secured new custom across door-to-door selling using exceptional communication and relationship-building skills.

Retentions Agent

Telesure Investment Holdings
11.2019 - 03.2022
  • Handled customer concerns and escalated major issues to supervisor.
  • Met budget targets through responsible planning and resource allocation.
  • Met schedule using excellent planning and coordination skills.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Built and maintained courteous and effective working relationships.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Attended industry events regularly, networking with potential clients and industry professionals to maximise future opportunities.
  • Successfully negotiated best terms and conditions for contracts on behalf of clients through excellent persuasion skills.

Sales Officer

Native Bird Media
01.2014 - 09.2018
  • Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
  • Worked with sales teams to determine best strategies to increase customer interest and purchases.
  • Continuously improved self-performance by analysing customer feedback and monitoring service reviews.
  • Maintained up-to-date records of customer correspondence, complaints and feedback to help advance company services.
  • Attended meetings with managers to obtain knowledge on products to sell and promotions to push.
  • Delivered top-quality customer service by providing professional after-sales support.
  • Stayed updated on product specifications, developments and availability to provide updated information to clients.
  • Increased client acquisition and lead conversion through proactive research and networking.
  • Reviewed processes, operations and offerings, making suggestions to management to increase sales and enhance client experiences.
  • Maintained extensive knowledge of company products and industry trends to support presentations and sales strategy.
  • Used creativity to produce innovative strategies designed to increase sales and ensure business growth.
  • Informed leads and customers on current promotions to increase sales.
  • Encouraged repeat sales by organising regular client meetings, visits and Zoom calls to discuss satisfaction and requirements.

Restaurant Assistant Manager, Store Manager

Nando's, Debonair's Pizza
02.2010 - 12.2013
  • Creating action plans
  • Data Capturing
  • Floor Management
  • Team Supervision and Performance Management
  • Team Recruitment
  • Customer Service
  • Stock Controlling
  • Cash Management
  • Coordinated with colleagues to pass information and customer orders seamlessly between teams.
  • Efficiently resolved customer queries to deliver a quality dining experience.

Education

Certificate of Higher Education - Paralegal Studies

Boston College

National certificate, NQF Level 5 - Wealth management

Albatros Insurance Academy

National certificate - Regulatory Exam 5 (RE5) FSP

Moonstone

Certificate of Higher Education - Bookkeeping

College campus

Certificate of Higher Education - Matric

Tshwane South College

Skills

Core Competencies: Planning and organising; Analysis and Innovation; Knowledge and Information Management; Communication; Results oriented and Attention to detail

Policy analysis

Financial acumen

Teamwork

Customer follow-up

Teamwork and collaboration

Language spoken:

- English

- Isixhosa

- Isizulu

- Tshvenda

- Xitsonga

- Setswana

References

REFERENCES Name :Mr Ray Chanda, Position : Outsurance Manager, Contact Number : 012 673 3324 Mr Daddy Chauque, Position : TIH, Dial Direct, Manager Contact Number : 086 100 7327/078 574 8753 Name : Mrs Timiya Mhlari Position : Native Bird Media, Managing Director Contact Number : 011 070 1342/083 697 0005 Name : Mr Napoleon Baloyi Position : Famous Brands, Regional Manager Contact Number : 072 439 0044/011 312 1059

Interests

Reading and watching television. Listening to Music, Filming and Editing Videos

Timeline

Commercial Insurance Broker

Old Mutual Insure
02.2024 - Current

Sales Agent

Outsurance
04.2022 - 01.2024

Retentions Agent

Telesure Investment Holdings
11.2019 - 03.2022

Sales Officer

Native Bird Media
01.2014 - 09.2018

Restaurant Assistant Manager, Store Manager

Nando's, Debonair's Pizza
02.2010 - 12.2013

Certificate of Higher Education - Paralegal Studies

Boston College

National certificate, NQF Level 5 - Wealth management

Albatros Insurance Academy

National certificate - Regulatory Exam 5 (RE5) FSP

Moonstone

Certificate of Higher Education - Bookkeeping

College campus

Certificate of Higher Education - Matric

Tshwane South College
Hlanganisa Miyen