Hlanganisa Miyen
Province, Gauteng
Summary
Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers. Detailed Sales Consultant well-known for providing persuasive product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-orientated. Dedicated and driven to excel in sales-driven role.
Overview
15
15
years of professional experience
Work History
Commercial Insurance Broker
Old Mutual Insure
02.2024 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of client service delivery.
- Provided advice, answered queries and escalated complaints to management.
- Conducted thorough evaluations of potential risks, crafting customized policies to mitigate exposure for clients effectively.
- Received inbound phone calls and electronic quote submissions.
- Ensured a smooth transition for new clients by diligently managing their onboarding process from initial contact to policy issuance.
- Developed strong relationships with underwriters, resulting in favorable policy terms for clients.
- Elevated the overall reputation of the firm through consistent delivery of top-notch customer service, resulting in increased referrals and repeat business.
- Negotiated competitive premiums for clients with a focus on comprehensive coverage tailored to individual needs.
Sales Agent
Outsurance
04.2022 - 01.2024
- Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth.
- Established strategies for providing organisation with long-term income opportunities.
- Built and nurtured positive client and customer relationships through ongoing positive, professional communication.
- Maintained a smart, professional appearance, upholding brand image and promoting a positive company reputation.
- Exercised creativity when producing an advertising brochure with product offerings.
- Developed sales leads into new business opportunities, expanding client base and growing sales territories.
- Demonstrated outstanding direct, face-to-face selling skills, continually exceeding monthly revenue targets.
- Used exceptional persuasion and negotiation skills to close high-value client sales efficiently.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Shared comprehensive brand and product knowledge to maximise sales.
- Sought and engaged new business through targeted telesales and strategic in-person pitching.
- Maintained smooth-running sales pipelines, improving timely campaign delivery and business revenue efficiency.
- Secured new custom across door-to-door selling using exceptional communication and relationship-building skills.
Retentions Agent
Telesure Investment Holdings
11.2019 - 03.2022
- Handled customer concerns and escalated major issues to supervisor.
- Met budget targets through responsible planning and resource allocation.
- Met schedule using excellent planning and coordination skills.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Attended industry events regularly, networking with potential clients and industry professionals to maximise future opportunities.
- Successfully negotiated best terms and conditions for contracts on behalf of clients through excellent persuasion skills.
Sales Officer
Native Bird Media
01.2014 - 09.2018
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Worked with sales teams to determine best strategies to increase customer interest and purchases.
- Continuously improved self-performance by analysing customer feedback and monitoring service reviews.
- Maintained up-to-date records of customer correspondence, complaints and feedback to help advance company services.
- Attended meetings with managers to obtain knowledge on products to sell and promotions to push.
- Delivered top-quality customer service by providing professional after-sales support.
- Stayed updated on product specifications, developments and availability to provide updated information to clients.
- Increased client acquisition and lead conversion through proactive research and networking.
- Reviewed processes, operations and offerings, making suggestions to management to increase sales and enhance client experiences.
- Maintained extensive knowledge of company products and industry trends to support presentations and sales strategy.
- Used creativity to produce innovative strategies designed to increase sales and ensure business growth.
- Informed leads and customers on current promotions to increase sales.
- Encouraged repeat sales by organising regular client meetings, visits and Zoom calls to discuss satisfaction and requirements.
Restaurant Assistant Manager, Store Manager
Nando's, Debonair's Pizza
02.2010 - 12.2013
- Creating action plans
- Data Capturing
- Floor Management
- Team Supervision and Performance Management
- Team Recruitment
- Customer Service
- Stock Controlling
- Cash Management
- Coordinated with colleagues to pass information and customer orders seamlessly between teams.
- Efficiently resolved customer queries to deliver a quality dining experience.
Education
Certificate of Higher Education - Paralegal Studies
Boston College
National certificate, NQF Level 5 - Wealth management
Albatros Insurance Academy
National certificate - Regulatory Exam 5 (RE5) FSP
Moonstone
Certificate of Higher Education - Bookkeeping
College campus
Certificate of Higher Education - Matric
Tshwane South College
Skills
Core Competencies: Planning and organising; Analysis and Innovation; Knowledge and Information Management; Communication; Results oriented and Attention to detail
Policy analysis
Financial acumen
Teamwork
Customer follow-up
Teamwork and collaboration
Language spoken:
- English
- Isixhosa
- Isizulu
- Tshvenda
- Xitsonga
- Setswana
References
REFERENCES Name :Mr Ray Chanda, Position : Outsurance Manager, Contact Number : 012 673 3324 Mr Daddy Chauque, Position : TIH, Dial Direct, Manager Contact Number : 086 100 7327/078 574 8753 Name : Mrs Timiya Mhlari Position : Native Bird Media, Managing Director Contact Number : 011 070 1342/083 697 0005 Name : Mr Napoleon Baloyi Position : Famous Brands, Regional Manager Contact Number : 072 439 0044/011 312 1059
Interests
Reading and watching television. Listening to Music, Filming and Editing Videos
Timeline
Commercial Insurance Broker
Old Mutual Insure
02.2024 - Current
Sales Agent
Outsurance
04.2022 - 01.2024
Retentions Agent
Telesure Investment Holdings
11.2019 - 03.2022
Sales Officer
Native Bird Media
01.2014 - 09.2018
Restaurant Assistant Manager, Store Manager
Nando's, Debonair's Pizza
02.2010 - 12.2013
Certificate of Higher Education - Paralegal Studies
Boston College
National certificate, NQF Level 5 - Wealth management
Albatros Insurance Academy
National certificate - Regulatory Exam 5 (RE5) FSP
Moonstone
Certificate of Higher Education - Bookkeeping
College campus
Certificate of Higher Education - Matric
Tshwane South College
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