NOAH 4 System
RESEGOFADITSWE SEBOGODI
Audiologist
DE AAR
Summary
Dedicated and compassionate Audiologist with 3 years of clinical experience seeking to transition into new field, bringing valuable skills developed in a clinical healthcare environment. I have honed my expertise in patient assessment, diagnostic procedures, and patient-centred service. I am dedicated to leveraging these skills to contribute to the corporate world and drive positive outcomes for Audiology as a field in South Africa. I have proven ability to train and support fellow Audiologists on audiology products and services, ensuring optimal care and device usage. I possess strong communication and interpersonal skills with a focus on education and improving the quality of assessment and fitting. I am adept at utilizing audiology software and equipment, as well as managing patient data and documentation through electronic medical records.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
7
7
Languages
Work History
Production Audiologist
Central Karoo Hospital
06.2023 - Current
- As the head district Audiologist, my responsibilities included travelling to 22 facilities across the district to deliver health services as a District Audiologist.
- Advocated for the Audiology department at District managerial level, which includes equipment needs, procurement of assistive devices, administrative responsibilities and ear health promotion across the district.
- Supervising Community Services Audiologist placed in the Pixley kaSeme district and assisting with admin and clinical work as outlined in the HPCSA protocols.
- Screening, assessment, and management of congenital and idiopathic hearing loss among paediatric population in the greater Pixley kaSeme district.
- Assistive and protective devices ordering, provision, fitting and maintenance services rendered to Primary Health facilities, old age homes, construction plants and local schools as well as home visits for incapacitated patients, boosting overall statistics by 200%..
- Educated patients and families on the proper use and maintenance of hearing aids, leading to improved device performance and user satisfaction.
- Diagnostic audiological assessments followed by accurate referrals to tertiary facilities for procedures such as intricate electrophysiological assessments and management and cochlear implant referrals.
- Troubleshooting and repairing of hearing aids and ear moulds, ear mould impressions, finetuning of hearing aids, aural rehabilitation and liaising with district and tertiary facilities to streamline the referral pathway thus improving the quality of life for my patients holistically.
- Diagnosis and prognosis counselling, integration into school after hearing aid fitting and report writing after management for SASSA applications.
- Monitoring and follow-up assessments for patients at risk of ototoxicity, management 3-6 months post-treatment, ensuring fitting of hearing amplification devices, referring to other specialised medical services for further management as necessary.
- Creating and distributing of promotional material, liaison with other allied health professionals to host health prevention and promotion events.
- Optimized clinic workflow by proactively addressing equipment maintenance needs, reducing downtime and increasing productivity.
- Enhanced patient attendance rates due to regulating the service delivery across the district, improving hearing awareness and curbing stigma against hearing aid use and bullying in school.
- Enhanced patient outcomes through continuous education on the latest advancements in audiology research and technology.
- Organized community outreach events such as free hearing screenings, raising awareness about the importance of hearing health among local residents.
- Increased clinic efficiency by streamlining appointment scheduling and record-keeping processes.
Junior Lexie Expert
HearX Group
01.2023 - 05.2023
- Troubleshooting customer feedback and complaints to resolve hearing aid functionality and experience issues, over voice and video call, live chat, email or text message. Managed incoming support calls, training and demonstrating product usage and troubleshooting techniques.
- Offer solutions to customers to improve hearing aid functionality and experience as well as counselling on hearing aid benefit and tinnitus counselling.
- Assist customers with questions about hearing loss and hearing aid benefits. Assisted customers until they were proficient and satisfied, with calls, messages and emails concurrently, assisting an average of 30-50 support calls per shift.
- Provide necessary information to customers regarding hearing aid features and offerings, leading to better sales and better customer satisfaction.
- Handle escalated incoming calls regarding services and technologies offered, advise customers on the features of different products and accessories.
- Maintain absolute customer confidentiality and protection of personal information in accordance with HIPAA principles.
- Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure.
- Provide good quality information to customers to ensure that the products meet their needs to minimise returns. Ensured efficient team work with the product experts, financial and procurement as well as the sales personnel.
- Upsell additional products to existing (and prospective) customers and ensure that tasks are completed within the stipulated time frame.
Community Service Audiologist
Robert Mangaliso Sobukwe Hospital
01.2022 - 12.2022
- Perform audiometric, immittance and electrophysiological assessments on province wide referrals.
- Neonatal and high-risk neonatal hearing screenings and follow-ups, including management of congenital hearing loss, screening 20-40 neonates per day.
- Hearing aid fittings and management, including other implantable devices such as cochlear implants, management and referrals thereafter.
- Bookings and administration related to earmould ordering and hearing aid management and troubleshooting of paediatric and adult populations
- Interdisciplinary liaison with other health professionals including ENTs, Occupational health practitioners, teachers, Occupational therapists, Speech therapists, social workers and social grant personnel among others.
- Compile case reports and necessary documentation for social welfare, liaise with necessary stakeholders regarding the holistic management of patients including filling social benefit forms and compiling audiological reports for the different patient cases
- Management of occupational noise exposure, ototoxic monitoring, and oncological hearing loss management.
- Regularly updated patient records, ensuring accuracy and accessibility for future appointments or referrals.
- Taking ear mould impressions, liaising with manufacturers regarding the production and delivery of ear moulds and open fit consumables.
- Assisting with ear mould maintenance; cleaning, tubing, and re-tubing as well as counselling regarding upkeep and benefit.
- Covering clinics for absent audiologists and consultants and ensuring that deadlines are fulfilled and post-assessment paperwork is completed, workspaces cleaned and disinfected.
Education
Bachelor of Science - Audiology (Hons)
University of Cape Town
Cape Town, South Africa 03.2017 - 12.2021
Skills
- Microsoft Office proficiency
- Clinical documentation and scheduling
- Staff training and vendor liaison
- Public Speaking and Presentation
- Equipment Operation and Troubleshooting
- Hearing Aid Software and Programming
- Sales and administrative management
- Hearing aid dispensing and counselling
Affiliations
South African Association of Audiologists
Health Professions Council of South Africa
Software
Oticon Genie 2
Phonak Target
ReSound Smart Fit
Lexie Fit App
Rexton Connexx
Resound Amplifon Smart Fit
Interests
Product Testing and Reviewing
Business Administration
Technological Advancement Research
Cochlear Implant Assessments and Implantation
Data Analytics
Hearing aid Software Development
Additional Information
Second Name : Reabetswe
Willing to relocate.
Timeline
Production Audiologist
Central Karoo Hospital
06.2023 - Current
Junior Lexie Expert
HearX Group
01.2023 - 05.2023
Community Service Audiologist
Robert Mangaliso Sobukwe Hospital
01.2022 - 12.2022
Bachelor of Science - Audiology (Hons)
University of Cape Town
03.2017 - 12.2021
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