Nothando Khuzwayo
Administrator
69 Country Lodge , 18 Gibson Drive West, Buccluech, Sandton, 2090
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at DP World Head Office. Proven ability to enhance operational efficiency through organized systems and exceptional interpersonal skills. Adept in MS Office and committed to maintaining confidentiality while achieving high client satisfaction and retention rates.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Administrator
DP World Head Office
08.2022 - 08.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Call Center Agent
Nutun CX
11.2020 - 05.2022
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
Bookseller
Exclusive Books
03.2018 - 04.2020
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Applied interpersonal and communication skills to establish selling relationship with customers.
Call Center Agent
Bespoke International Group
06.2015 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Cashier
Boxer Superstores
04.2013 - 02.2015
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Kwa-Santi Secondary
Durban, South Africa 04.2001 -
Skills
Office administration
Certification
AI Fundamental
Additional Information
REFERENCES:
DP WORLD
name - Thakazelwa Ngidi
Contact - 0840233600
NUTUN CX
Name - Brandon
Contact – 0631927087
EXCLUSIVE BOOKS
Name- Sbonelo Skhosana
Contact – 0823493440
ISON BPO
Name – Nazo Mtshali
Contact - 0789163107
Timeline
Administrator
DP World Head Office
08.2022 - 08.2025
Call Center Agent
Nutun CX
11.2020 - 05.2022
Bookseller
Exclusive Books
03.2018 - 04.2020
Call Center Agent
Bespoke International Group
06.2015 - 10.2017
Cashier
Boxer Superstores
04.2013 - 02.2015
High School Diploma -
Kwa-Santi Secondary
04.2001 -
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