Carol Dlamini
Banker
Johannesburg,Soweto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
1825
1825
years of professional experience
1
1
Certification
Work History
Administrator
First National Bank
Johannesbu
06.200 - 08.202
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
Branch Administrator
First National Bank
Johannesbu
06.2008 - 08.2024
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
Education
Diploma - Business Analytics
Mindworks Academy
Johannesburg, South Africa 04.2001 -
Certificate - Certificate in Banking
Milpark Business School
Johannesburg 04.2001 -
Skills
Office administration
Data analysis
Business administration
Decision-making
Staff management
Attention to detail
Problem-solving
Time management
Administrative support
MS office
Customer service
Office administration
Certification
Regulatory Examination Certificate
Timeline
Regulatory Examination Certificate
10-2012
Branch Administrator
First National Bank
06.2008 - 08.2024
Diploma - Business Analytics
Mindworks Academy
04.2001 -
Certificate - Certificate in Banking
Milpark Business School
04.2001 -
Administrator
First National Bank
06.200 - 08.202