Tennis
Nonjabulo Trelevel Gasa
Sales and relationship manager
Johannesburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Sales Manager
Heycarter (Suzuki Rosebank)
Rosebank
12.2022 - Current
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Used vendor expertise to deliver educational content to sales team.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Researched competitors' activities and products to uncover new trends
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Sales Team Leader
Heycarter
Melrose
07.2021 - Current
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Forecasted sales to management and collaborated to build effective sales team.
- Built strong team by recruiting and developing top sales talent.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Supported stores conducting sales promotions and special events.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
SALES FNI
Heycarter
Pretoria
09.2019 - Current
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Increased customer satisfaction by resolving issues.
- Onboarded new temps by entering employee information into systems.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Sales Executive
McCarthy VW
Pretoria
12.2012 - 06.2019
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed and led sales training initiatives for employees and teams across organization.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
Optometrist Assistant
Spec Savers
Pinetown
03.2009 - 07.2011
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
Intern Travel Consultant
Consolidated Travel
Pinetown
04.2008 - 12.2008
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
High School Diploma -
Office Management And Technology
Umlazi 04.2001 -
Skills
Strategic account development
undefinedAccomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Supervised team of 11 staff members.
- Resolved product issue through consumer testing.
- Achieved 168% of my target with accuracy and efficiency.
- Documented and resolved customer complaints issues which led to happy customer and refferals.
Additional Information
I am a dedicated individual who wants nothing more than growth. I am very disciplined in a sense that i cover my deadlines 3 days before the given time. I am a team player and a strategizer. I am target driven and believe more than anything in results. I am strict and expect that everyone does what is required of them which makes it easier for me to manage effectively.
Certification
Class of business
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programsInterests
Social activities
Timeline
Sales Manager
Heycarter (Suzuki Rosebank)
12.2022 - Current
Sales Team Leader
Heycarter
07.2021 - Current
SALES FNI
Heycarter
09.2019 - Current
Sales Executive
McCarthy VW
12.2012 - 06.2019
Optometrist Assistant
Spec Savers
03.2009 - 07.2011
Intern Travel Consultant
Consolidated Travel
04.2008 - 12.2008
High School Diploma -
Office Management And Technology
04.2001 -
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