Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keschaan Slinger

Customer Specialist
Johannesburg,GP

Summary

I am a results-driven professional with a proven ability to excel both as an independent contributor and as a dynamic leader within collaborative team environments. I have a deep appreciation for the intricacies of effective teamwork and am known for my unwavering commitment to fostering a positive and productive group dynamic. My leadership qualities shine through in my willingness to not only embrace constructive criticism but also actively seek it out, recognizing it as a cornerstone of personal and professional growth. I approach challenges with a diplomatic finesse that encourages open and productive interactions among team members.


Personal Values

Trust

Honesty

Integrity

Respect

Stewardship

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Service Specialist

Rosebank Suzuki
02.2024 - Current
  • Enhanced productivity levels by anticipating needs and delivering outstanding customer service.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Increased customer satisfaction by providing personalized service and addressing individual needs.


Motor Mechanic Apprentice

RMR Automotive Repairs
1 2021 - 01.2024
  • Working closely with experienced motor mechanics to learn and assist in various automotive repair and maintenance tasks
  • Inspecting vehicles to identify issues, malfunctions, and wear and tear
  • Using diagnostic tools and equipment to diagnose problems
  • Performing routine maintenance tasks, such as oil changes, filter replacements, and tire rotations
  • Checking and top-up fluids, including engine oil, transmission fluid, brake fluid, and coolant
  • Assisting in repairing and replacing faulty parts and components, such as brakes, suspension systems, exhaust systems, and engines
  • Following repair manuals and technical specifications
  • Using diagnostic equipment and tools to identify and troubleshoot electrical and mechanical issues
  • Assisting in diagnosing and repairing engine performance problems
  • Assisting in the installation of new parts, including batteries, alternators, starters, and spark plugs
  • Gaining experience in basic welding and metal fabrication tasks when required
  • Interacting with customers professionally when required, explaining repairs, and providing cost estimates
  • Actively participating in training sessions and courses to enhance automotive repair skills and knowledge
  • Upholding ethical standards and professionalism in all interactions and activities
  • Collaborating with other team members to ensure efficient workflow and service delivery
  • Developing problem-solving skills to diagnose and resolve complex automotive issues
  • Ensuring compliance with local and national automotive regulations and standards.

Sales Executive

TI Auto
02.2018 - 02.2021
  • Developing and implementing a sales strategy and plan to achieve sales targets and revenue goals
  • Building and maintaining strong relationships with existing clients and developing new relationships with potential customers
  • Regularly communicating with clients to understand their needs and provide solutions
  • Acquiring in-depth knowledge of the company's automotive products and services
  • Staying updated on industry trends, features, and benefits of products
  • Conducting product presentations and demonstrations to potential clients
  • Highlighting the features and advantages of TI Auto's products
  • Generating and qualifying leads through various channels, including cold calls, referrals, networking, and inquiries
  • Negotiating terms, pricing, and contracts with clients to secure sales
  • Maintaining detailed records of sales activities, including sales calls, meetings, and customer interactions
  • Providing regular sales reports and forecasts to management
  • Working toward achieving or exceeding sales targets and revenue objectives set by the company
  • Working with sales management to create sales forecasts and plans for business growth.

Service Consultant/ Emergency Dispatcher

First Assist Management
12.2015 - 09.2017
  • Receiving emergency calls from clients, assessing the situation, and determining the appropriate response
  • Dispatching appropriate emergency services, such as medical personnel, roadside assistance, or security personnel, to the location of the incident
  • Maintaining clear and calm communication with clients in distress to gather information and provide guidance
  • Handling unexpected challenges and obstacles during emergency responses, and finding quick and effective solutions
  • Offering guidance to clients on what to do while waiting for emergency services to arrive
  • Handling high-stress situations and maintaining composure when dealing with distressing emergencies
  • Complying with all relevant regulations and industry standards related to emergency services and dispatch.

Education

Senior Certificate -

Johannesburg Secondary School

RE 5 Regulatory Examination: Representative for all categories - undefined

Moonstone

Skills

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References

  • Barrymore Oliphant, Manager, First Assist Management, +27 78 156 9362
  • Lloyd Masia, Manager, TI Auto, +27 78 284 3984
  • Gershwin Rigney, Manager, Restore my Ride, +27 67 885 6121

Timeline

Customer Service Specialist

Rosebank Suzuki
02.2024 - Current

Sales Executive

TI Auto
02.2018 - 02.2021

Service Consultant/ Emergency Dispatcher

First Assist Management
12.2015 - 09.2017

Motor Mechanic Apprentice

RMR Automotive Repairs
1 2021 - 01.2024

Senior Certificate -

Johannesburg Secondary School

RE 5 Regulatory Examination: Representative for all categories - undefined

Moonstone

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Keschaan SlingerCustomer Specialist