Keschaan Slinger
Customer Specialist
Johannesburg,GP
Summary
I am a results-driven professional with a proven ability to excel both as an independent contributor and as a dynamic leader within collaborative team environments. I have a deep appreciation for the intricacies of effective teamwork and am known for my unwavering commitment to fostering a positive and productive group dynamic. My leadership qualities shine through in my willingness to not only embrace constructive criticism but also actively seek it out, recognizing it as a cornerstone of personal and professional growth. I approach challenges with a diplomatic finesse that encourages open and productive interactions among team members.
Personal Values
Trust
Honesty
Integrity
Respect
Stewardship
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Specialist
Rosebank Suzuki
02.2024 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
Motor Mechanic Apprentice
RMR Automotive Repairs
1 2021 - 01.2024
- Working closely with experienced motor mechanics to learn and assist in various automotive repair and maintenance tasks
- Inspecting vehicles to identify issues, malfunctions, and wear and tear
- Using diagnostic tools and equipment to diagnose problems
- Performing routine maintenance tasks, such as oil changes, filter replacements, and tire rotations
- Checking and top-up fluids, including engine oil, transmission fluid, brake fluid, and coolant
- Assisting in repairing and replacing faulty parts and components, such as brakes, suspension systems, exhaust systems, and engines
- Following repair manuals and technical specifications
- Using diagnostic equipment and tools to identify and troubleshoot electrical and mechanical issues
- Assisting in diagnosing and repairing engine performance problems
- Assisting in the installation of new parts, including batteries, alternators, starters, and spark plugs
- Gaining experience in basic welding and metal fabrication tasks when required
- Interacting with customers professionally when required, explaining repairs, and providing cost estimates
- Actively participating in training sessions and courses to enhance automotive repair skills and knowledge
- Upholding ethical standards and professionalism in all interactions and activities
- Collaborating with other team members to ensure efficient workflow and service delivery
- Developing problem-solving skills to diagnose and resolve complex automotive issues
- Ensuring compliance with local and national automotive regulations and standards.
Sales Executive
TI Auto
02.2018 - 02.2021
- Developing and implementing a sales strategy and plan to achieve sales targets and revenue goals
- Building and maintaining strong relationships with existing clients and developing new relationships with potential customers
- Regularly communicating with clients to understand their needs and provide solutions
- Acquiring in-depth knowledge of the company's automotive products and services
- Staying updated on industry trends, features, and benefits of products
- Conducting product presentations and demonstrations to potential clients
- Highlighting the features and advantages of TI Auto's products
- Generating and qualifying leads through various channels, including cold calls, referrals, networking, and inquiries
- Negotiating terms, pricing, and contracts with clients to secure sales
- Maintaining detailed records of sales activities, including sales calls, meetings, and customer interactions
- Providing regular sales reports and forecasts to management
- Working toward achieving or exceeding sales targets and revenue objectives set by the company
- Working with sales management to create sales forecasts and plans for business growth.
Service Consultant/ Emergency Dispatcher
First Assist Management
12.2015 - 09.2017
- Receiving emergency calls from clients, assessing the situation, and determining the appropriate response
- Dispatching appropriate emergency services, such as medical personnel, roadside assistance, or security personnel, to the location of the incident
- Maintaining clear and calm communication with clients in distress to gather information and provide guidance
- Handling unexpected challenges and obstacles during emergency responses, and finding quick and effective solutions
- Offering guidance to clients on what to do while waiting for emergency services to arrive
- Handling high-stress situations and maintaining composure when dealing with distressing emergencies
- Complying with all relevant regulations and industry standards related to emergency services and dispatch.
Education
Senior Certificate -
Johannesburg Secondary School
RE 5 Regulatory Examination: Representative for all categories - undefined
Moonstone
Skills
Excellent People Management skills
Good conflict management skills
Results-driven with attention to detail
Honest, trustworthy, reliable, and punctual
Natural leadership abilities
Excellent organizational, numeric, and administrative skills
Ability to multitask and prioritize effectively whilst working in a stressful environment
Time Management
Negotiation Skills
Willingness to work extended hours
Excellent organizational skills;
Paying attention to detail and pride in accuracy
An enthusiastic with a can-do attitude
Proactive
A team player
Goal Driven
References
- Barrymore Oliphant, Manager, First Assist Management, +27 78 156 9362
- Lloyd Masia, Manager, TI Auto, +27 78 284 3984
- Gershwin Rigney, Manager, Restore my Ride, +27 67 885 6121
Timeline
Customer Service Specialist
Rosebank Suzuki
02.2024 - Current
Sales Executive
TI Auto
02.2018 - 02.2021
Service Consultant/ Emergency Dispatcher
First Assist Management
12.2015 - 09.2017
Motor Mechanic Apprentice
RMR Automotive Repairs
1 2021 - 01.2024
Senior Certificate -
Johannesburg Secondary School
RE 5 Regulatory Examination: Representative for all categories - undefined
Moonstone