Jabulani Ndlangamadla
Customer Specialist
Johannesburg
Summary
I am a junior who is of the opinion that it is of the utmost importance to obtain real-world experience prior to entering the workforce. I have been able to achieve this by utilising the knowledge I have acquired from pursuing a Higher Certificate in Paralegal Studies as a foundation to begin securing a prestigious career. This enabled me to acquire certain expertise essential to being employed. One good personality quality of mine is the impressive level of discipline carried. I believe that I’m a cooperative individual. As well, who finds it easy to adapt to certain changes. Furthermore, I’ve always had great time management abilities and strategies. I can be well described as an ambitious individual with a strong desire to succeed and solution-orientated towards difficult objections in conclusion. At the present moment, I hold a year of active work experience. Ultimately,
the potential to collaborate with a company that is highly regarded and has a successful reputation. Would be, immensely exciting and interesting. Thank you, for taking the time to go over my application and I look forward to hearing from you.
Overview
2
2
years of professional experience
Work History
Customer Specialist
HeyCarter Suzuki Dealerships (Pty Ltd)
Johannesburg, South Africa
09.2023 - Current
- Utilized CRM systems to track customer interactions and solutions provided
- Improved customer service procedures, policies, and standards based on feedback
- Motivated team members to achieve individual targets contributing to team success
- Documented all customer interactions and transactions accurately for future reference
- Scheduled appointments for customers as required by their needs or concerns
- Worked closely with the team to meet or exceed service goals on a consistent basis
- Participated in workshops and training sessions to improve personal skills and job performance
- Identified upselling opportunities while maintaining excellent customer service standards
- Resolved customer inquiries via phone, email, and live chat support
- Collaborated with other departments to resolve customer issues promptly
- Ensured confidentiality of all sensitive information handled during client interactions
- Maintained up-to-date knowledge of product information to assist customers effectively
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction
- Calmly dealt with irate customers by offering constructive solutions in a professional manner
- Addressed customer concerns and complaints and resolved issues promptly
- Offered products and services to meet customers' needs and goals
- Communicated with clients over phone, email and chat platforms
- Documented detailed notes in CRM system to track customer interactions
- Met and exceeded daily service quality and performance goals
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Volunteer telephonist
Supermed Family Medicine practice
Johannesburg, South Africa
01.2021 - 12.2021
- Worked passionately in customer service in a high-volume movement practice
- Maintained a high tip average
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Paralegal Studies
Boston City College
Pretoria East, LynwoodStudent - undefined
Eagle Christian College
01.2020 - 1 2021
Student - Junior High Education
SA College
Pretoria, Gauteng 01.2019 - 1 2020
Skills
Salesforce
Additional Information
I am a junior who is of the opinion that it is of the utmost importance to obtain real-world experience prior to entering the workforce. I have been able to achieve this by utilising the knowledge I have acquired from pursuing a Higher Certificate in Paralegal Studies as a foundation to begin securing a prestigious career. This enabled me to acquire certain expertise essential to being employed. One good personality quality of mine is the impressive level of discipline carried. I believe that I’m a cooperative individual. As well, who finds it easy to adapt to certain changes. Furthermore, I’ve always had great time management abilities and strategies. I can be well described as an ambitious individual with a strong desire to succeed and solution-orientated towards difficult objections in conclusion. Ultimately,
the potential to collaborate with a company that is highly regarded and has a successful reputation. Would be, immensely exciting and interesting. Thank you, for taking the time to go over my application and I look forward to hearing from you.
Timeline
Customer Specialist
HeyCarter Suzuki Dealerships (Pty Ltd)
09.2023 - Current
Volunteer telephonist
Supermed Family Medicine practice
01.2021 - 12.2021
Student - undefined
Eagle Christian College
01.2020 - 1 2021
Student - Junior High Education
SA College
01.2019 - 1 2020
No Degree - Paralegal Studies
Boston City College
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