Arthi Murugasen
Service Advisor
GREENBURY
Summary
Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Language
Work History
Service Advisor
HeyCarter Dealerships Pty Ltd
Durban
10.2022 - 07.2025
- Advises customers about necessary service for routine maintenance
- Handle walk in and telephonic queries with regards to bookings, appointments, and work in progress
- Confers with customers about inspection results, recommends corrective procedures and prepare work order for needed repairs
- Liaising with customers at all times with regards to their vehicles
- Ensure accurate warranty and motor plan details on system
- Update necessary vehicle details
- Prepares a repair order showing time, cost and labor estimates for service
- Writes a brief description of the customer's concern on the repair order to help the technician locate the problem
- Explains the work performed and the repair order charges to the customer
- Handles customer complaints
- Schedules service appointments
- Obtains customer and vehicle data prior to arrival when possible
- Greets customers in a timely, friendly manner and obtains vehicle information
- Provides a complete and accurate written cost estimate for labour and parts
- Implements a quality control process to eliminate comebacks
- Maintains high customer satisfaction standards
- Maintains a professional appearance
- Keeps work area clean
- Other tasks as assigned
- Customer follow ups
- Maintain a high CSI
- Adhoc duties
Operations Administrator
Envision Risk (PTY) Ltd/You Covered Insurance Brokers(PTY)Ltd
Durban
03.2016 - 07.2019
- Create Banking/Projection files
- Corrections from checking of Projections
- Corrections on System (Appsure)
- All invoicing monthly Eg (Guardrisk, Centriq and All partners)
- All filling done
- Absa Banking
- Credit Card Costing
- Vodacom Costing
- Petty Cash Costing
- Preparation of Expense sheet for CEO
- Proof of payment (Emails sent out to various people for different partners)
- Follow up on unpaid invoices and payments
- Cancel policies on system
- Raise Double debits on previously unpaid policies where the system does not correct.
- Activating policies
- Check policies before confirming activations
- Create Active book for the 1St of every month
- Email problematic policies
- Assist Finance and CEO personal assistant when needed
- Capturing Policies
- Costing CEO's expenses
- Keeping filed record of CEO's Expenses
- Apply for International Visa's
- Book Flights/Accommodations
- Arrange for Courier Collection's
- Fill in various Applications for the Business
- Handling of Petty Cash
- Cash deposits for the company
- Keep a electronic Register of all Signed Agreements for Company
- Assess Claims
- Assist Customer Care
Voluntary Worker
eThekwini Municipality
Durban
03.2015 - 06.2015
- Coordinating And Controlling Incoming Mail
- Maintaining A Confidential Filing System
- Performing Fast And Accurate Typing Duties
- Opening, Registering, Distributing And Diarizing Necessary Follow-ups
- Solving Issues That Can Be Solved Without Reference Of The Head Of Unit
- Assisted With Editing And Compiling The Department's International And Governance Policy Document For Approval by Exco
- Knowledge of JD Edwards Operations
Administrative Clerk and Stores Supervisor
Rama Group
08.2013 - 08.2014
- Capturing In Pastel
- Invoicing In Pastel
- Filling
- Scanning
- Arranging Of Couriers
- Follow Ups On Couriers
- Remittance Advices
- Time-Sheets
- Invoices
- Telephone Queries
- Photocopying Of Documents
- Creating New Files And Indexes
- Handling Of Email Queries
- Liaising With Clients And Suppliers
- Diarizing And Prioritising Orders
- Complying With Administrative Regulations And Procedures
- Receipting Of All Approved Orders
- Matching Invoices To Grn, Delivery Notes And Orders
- Maintaining Filing In Date And Supplier Name Order
Lumley Claims Lodgement Agent
CCI Call Centre (PTY) Ltd
04.2013 - 07.2013
- Answering Lodgement Calls
- Lodging Claims
Administrative Clerk
Lanica Debt Recovery
09.2012 - 03.2013
- General Administration
- Legal Tracing Of Clients
- Confirmation Of Employment
- Data Capturing
- Reconciliation Of Payments
- Allocation Of Payments
- Liaising With Clients
- Follow Up On Payments
Education
Matric -
NorthMead Secondary School
Durban12.2011
Computer Fundamentals -
KZN Computer Training Centre
Durban03.2014
Perform Basic Life Support And First Aid Procedure - Health Care
St John
Durban02.2024
Skills
Education
NorthMead Secondary school, Matric with a Diploma Pass, 11/2011, English First language, Afrikaans Second language, Mathematics Literacy, Life Orientation, Geography, Life Science, KZN Computer Training Centre, Computer Fundamentals, Microsoft Windows, Microsoft Office 2007 and 2010, Basic Fundamentals of Internet and Email, Speed Typing, Electronic Device Usage, Renault Ballito, Dsire Service Advisor Programme
Personal Information
- Ethnicity: Indian
- Health Status: Excellent
- Gender: Female
- Nationality: South African
- Driving License: Yes
- Marital Status: Married
Accomplishments
- Achieved being selected for Service Advisor of the year 2023
Timeline
Service Advisor
HeyCarter Dealerships Pty Ltd
10.2022 - 07.2025
Operations Administrator
Envision Risk (PTY) Ltd/You Covered Insurance Brokers(PTY)Ltd
03.2016 - 07.2019
Voluntary Worker
eThekwini Municipality
03.2015 - 06.2015
Administrative Clerk and Stores Supervisor
Rama Group
08.2013 - 08.2014
Lumley Claims Lodgement Agent
CCI Call Centre (PTY) Ltd
04.2013 - 07.2013
Administrative Clerk
Lanica Debt Recovery
09.2012 - 03.2013
Matric -
NorthMead Secondary School
Computer Fundamentals -
KZN Computer Training Centre
Perform Basic Life Support And First Aid Procedure - Health Care
St John
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