Nomfundo Radebe
Durban
Summary
Dynamic and results-driven Customer Service & Sales Professional with a strong background in customer service, lead conversion, and team leadership. Proven ability to exceed performance targets and cultivate long-lasting client relationships. Adept at using CRM tools to manage pipelines, close deals, and drive customer satisfaction. Committed to continuous improvement and delivering value in high-paced environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer Specialist Team Leader
HeyCarter Dealerships
Johannesburg, Gauteng
2024.09 - Current
- Leading a high-performing team focused on converting leads into paying clients with a 80% sales target reached and exceeded consistently.
- Manage daily operations and performance tracking aligned with sales KPIs.
- Analyze customer interactions and coach team on upselling and closing techniques.
- Generate and present sales and performance reports to management.
- Utilize CRM platforms (Carter CRM, ZOHO) for streamlined sales tracking.
Customer Specialist
Hey Carter Dealerships
Johannesburg, Gauteng
2023.07 - 2024.09
- Acted as the first point of contact for prospective clients and successfully converted leads into sales.
- Consistently met and exceeded weekly target of 300 calls, 5 of pre-approved applications a day and 10 deals a month resulting in consistent commission earning.
- Managed customer follow-ups, ensuring high retention and satisfaction levels.
- Leveraged CRM tools to manage client data and improve engagement strategies.
Omni-Channel Customer Care Consultant
Multichoice SA
Johannesburg, Gauteng
2021.11 - 2022.11
- Identified and resolved technical issues, enhancing customer experience.
- Upselling DSTV Packages, process upgrades and introducing various new products to clients.
- Retaining clients looking to cancel packages and process downgrades
- Built lasting relationships with customers for improved satisfaction levels.
- Delivered exceptional customer service by answering inquiries promptly and accurately.
- Managed high-pressure situations calmly, ensuring uninterrupted quality service.
- Implemented feedback from clients resulting in improved services offered.
- Conducted follow-ups after issue resolution fortifying customer relations.
Language Consultant
MPC Connect
Johannesburg, Gauteng
2019.03 - 2020.03
- Taught English online to Taiwan students ranging from ages 2-60 years old.
- Developed customized lesson plans, ensuring optimal learning experience for clients.
Education
Bachelor of Arts - Media & Marketing
University of Kwa-Zulu Natal
Durban, KwaZulu-Natal 2015.01 - 2018.07
Skills
- Team Leadership
- Sales
- Problem-solving
- Conflict Resolution
- Customer needs analysis
- Customer retention tactics
- Live chat operation
- Customer sales support
- Call centre operations
- CRM software expertise
Languages
English
Fluent
Zulu
Fluent
Afrikaans
Intermediate
Certification
Drivers License Code 08
References
References available upon request.
Timeline
Customer Specialist Team Leader
HeyCarter Dealerships
2024.09 - Current
Customer Specialist
Hey Carter Dealerships
2023.07 - 2024.09
Omni-Channel Customer Care Consultant
Multichoice SA
2021.11 - 2022.11
Language Consultant
MPC Connect
2019.03 - 2020.03
Bachelor of Arts - Media & Marketing
University of Kwa-Zulu Natal
2015.01 - 2018.07