Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic

Nomfundo Radebe

Durban

Summary

Dynamic and results-driven Customer Service & Sales Professional with a strong background in customer service, lead conversion, and team leadership. Proven ability to exceed performance targets and cultivate long-lasting client relationships. Adept at using CRM tools to manage pipelines, close deals, and drive customer satisfaction. Committed to continuous improvement and delivering value in high-paced environments.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer Specialist Team Leader

HeyCarter Dealerships
Johannesburg, Gauteng
09.2024 - Current
  • Leading a high-performing team focused on converting leads into paying clients with a 80% sales target reached and exceeded consistently.
  • Manage daily operations and performance tracking aligned with sales KPIs.
  • Analyze customer interactions and coach team on upselling and closing techniques.
  • Generate and present sales and performance reports to management.
  • Utilize CRM platforms (Carter CRM, ZOHO) for streamlined sales tracking.

Customer Specialist

Hey Carter Dealerships
Johannesburg, Gauteng
07.2023 - 09.2024
  • Acted as the first point of contact for prospective clients and successfully converted leads into sales.
  • Consistently met and exceeded weekly target of 300 calls, 5 of pre-approved applications a day and 10 deals a month resulting in consistent commission earning.
  • Managed customer follow-ups, ensuring high retention and satisfaction levels.
  • Leveraged CRM tools to manage client data and improve engagement strategies.

Omni-Channel Customer Care Consultant

Multichoice SA
Johannesburg, Gauteng
11.2021 - 11.2022
  • Identified and resolved technical issues, enhancing customer experience.
  • Upselling DSTV Packages, process upgrades and introducing various new products to clients.
  • Retaining clients looking to cancel packages and process downgrades
  • Built lasting relationships with customers for improved satisfaction levels.
  • Delivered exceptional customer service by answering inquiries promptly and accurately.
  • Managed high-pressure situations calmly, ensuring uninterrupted quality service.
  • Implemented feedback from clients resulting in improved services offered.
  • Conducted follow-ups after issue resolution fortifying customer relations.

Language Consultant

MPC Connect
Johannesburg, Gauteng
03.2019 - 03.2020
  • Taught English online to Taiwan students ranging from ages 2-60 years old.
  • Developed customized lesson plans, ensuring optimal learning experience for clients.

Education

Bachelor of Arts - Media & Marketing

University of Kwa-Zulu Natal
Durban, KwaZulu-Natal
01.2015 - 07.2018

Skills

  • Team Leadership
  • Sales
  • Problem-solving
  • Conflict Resolution
  • Customer needs analysis
  • Customer retention tactics
  • Live chat operation
  • Customer sales support
  • Call centre operations
  • CRM software expertise

Languages

English
Fluent
Zulu
Fluent
Afrikaans
Intermediate

Certification

Drivers License Code 08

References

References available upon request.

Timeline

Customer Specialist Team Leader

HeyCarter Dealerships
09.2024 - Current

Customer Specialist

Hey Carter Dealerships
07.2023 - 09.2024

Omni-Channel Customer Care Consultant

Multichoice SA
11.2021 - 11.2022

Language Consultant

MPC Connect
03.2019 - 03.2020

Bachelor of Arts - Media & Marketing

University of Kwa-Zulu Natal
01.2015 - 07.2018

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Nomfundo Radebe