Nonhlanhla Cele
Service Consultant
Durban
Summary
Driven professional with a proven track record in customer service and cash handling, honed at Capitec Bank and Duzi Spar. Excelled in enhancing customer satisfaction through effective communication and relationship management. Demonstrated excellence in payment processing and maintaining accurate financial records, contributing to operational efficiency and client trust.
Overview
14
14
years of professional experience
Work History
Service Consultant
Capitec Bank
02.2014 - 01.2023
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Responsible for providing excellent client service by fulfilling and exceeding the client's expressed need (Save, Transact, Credit and Insure).
- Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
- Presenting and conducting self in accordance with brand expectations
Cashier
Duzi Spar
02.2009 - 01.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Sobantu Secondary School
Pitermaritzburg, South Africa 04.2001 -
Skills
Customer Service
Timeline
Service Consultant
Capitec Bank
02.2014 - 01.2023
Cashier
Duzi Spar
02.2009 - 01.2011
High School Diploma -
Sobantu Secondary School
04.2001 -
Similar Profiles
Kaylene Van NeelKaylene Van Neel
Service Consultant at Capitec BankService Consultant at Capitec Bank
Katleho MorgetsKatleho Morgets
Software Engineer: Back End at Capitec BankSoftware Engineer: Back End at Capitec Bank
THABANG IGNATIUS MONTSITHABANG IGNATIUS MONTSI
Collections Agent at Capitec BankCollections Agent at Capitec Bank