Michael Phasha
Polokwane ,Limpopo
Summary
Knowledgeable and dedicated customer service professional(Consultant) with extensive experience in Banking and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Service Consultant
Capitec Bank
Bochum , Limpopo
01.2019 - Current
- Provided customers with information about company offerings and answered questions about features, costs and delivery.
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Referred customers to correct representatives after answering questions.
- Educated clients on services and products available.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Financial Accounting Tutor (Private)
MICHAEL FAACT
Polokwane, Limpopo
07.2015 - Current
- Worked with students in classrooms, small study areas or home environments to provide educational support.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Crafted effective learning plans to address students' writing weaknesses and strengths.
- Assisted children with daily homework tasks by uncovering and removing obstacles to success.
- Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
- Spearheaded group tutoring sessions to help students struggling in similar areas.
- Created special handouts, study guides and assessments to evaluate and boost student knowledge.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Supported teacher instruction by discussing concepts and creating custom practice questions.
- Educated students on study tips and exam strategies.
- Helped students prepare for routine and standardized tests, including college entrance exams.
Sales Specialist
Sportsman Warehouse
Polokwane, Limpopo
10.2016 - 01.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Education
Diploma (Awaiting) - Business Management
Capricorn College Tvet
Polokwane 06.2015 - 12.2016
N6 Certificate - Business Management
Capricorn College Tvet
Polokwane 06.2015 - 12.2016
Grade 12 - Commerce
Zoetfontein Secondary School
Molepo GA Thaba 01.2010 - 12.2014
Skills
Sales expertise
Customer Relations
Telemarketing expertise
Service standard compliance
Recordkeeping strengths
Retail store support
Stock management
Credit card processing
Product and service knowledge
Sales and marketing
Problem solving strength
Customer service
Client Service
Group tutoring
Individualized instruction
Homework assistance
Communications
MS Office
Timeline
Service Consultant
Capitec Bank
01.2019 - Current
Sales Specialist
Sportsman Warehouse
10.2016 - 01.2019
Financial Accounting Tutor (Private)
MICHAEL FAACT
07.2015 - Current
Diploma (Awaiting) - Business Management
Capricorn College Tvet
06.2015 - 12.2016
N6 Certificate - Business Management
Capricorn College Tvet
06.2015 - 12.2016
Grade 12 - Commerce
Zoetfontein Secondary School
01.2010 - 12.2014