Sthabile Gasa
Service Consultant
Durban
Summary
A motivated and results-driven professional currently working toward a certification in business analysis to strengthen my analytical and problem-solving skills.
Strong background in managing client engagement , consistently meeting sales targets, and driving business growth. Experienced in cross-selling financial products, and fostering long-term client relationships.
Skilled at analyzing data to spot opportunities, enhance client services, and develop strategies that boost sales.
Known for clear communication, strategic thinking, and a commitment to providing exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Service Consultant
Capitec Bank
05.2013 - Current
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
Education
ND : Management - Management Science
Durban University of Technology
Certificate - Business Analysis
Capitec School of Business Analysis
Capitec BankSkills
Sales expertise
Telemarketing expertise
Complaint resolution
Time management
Product and service knowledge
Persuasive communication
Product and service sales
Analysis & Evaluation
Teamwork and Collaboration
Active Listening
Self-Motivated
Written Communication
Critical Thinking
Timeline
Service Consultant
Capitec Bank
05.2013 - Current
ND : Management - Management Science
Durban University of Technology
Certificate - Business Analysis
Capitec School of Business Analysis