Thembinkosi Mthethwa
Service Consultant
Richards Bay
Summary
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 4 years of banking experience. Hardworking employee enthusiastic about learning finance and banking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Service Consultant
Capitec Bank
Richards Bay
01.2020 - Current
- Discussed options with clients and determined appropriate plans.
- Applied advanced Area skills on daily basis.
- Documented payment details and personal information on customer accounts.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Further Education And Training Certificate: Bankin - Banking And Financial Support Services
Bankseta
Richards Bay 01.2023 - 09.2023
National Senior Certificate - Commerce
Gwejobomvu High School
Richards Bay 01.2014 - 12.2014
National Diploma In Financial Information Systems - Finance
Durban University of Technology
Durban 02.2015 - 07.2018
Skills
Account management
Staff education and training
Complaint resolution & Apply Heat
Knowledgeable in banking systems
Multi-line phone talent
Strategic sales knowledge
Report preparation
Telemarketing expertise
Sales expertise
Accomplishments
- Achieved Result by introducing efficient selling tactics.
- Achieved desired targets by completing Task with accuracy and efficiency.
Timeline
Further Education And Training Certificate: Bankin - Banking And Financial Support Services
Bankseta
01.2023 - 09.2023
Service Consultant
Capitec Bank
01.2020 - Current
National Diploma In Financial Information Systems - Finance
Durban University of Technology
02.2015 - 07.2018
National Senior Certificate - Commerce
Gwejobomvu High School
01.2014 - 12.2014