Nomvuyo Sitshoni
Client service consultant
Johannesburg
Summary
Ten years of experience in policy management, including updating policies and negotiating with insurers and clients. Proven track record in issuing refund cheques, collecting premiums, and resolving account queries. Expertise in customer needs analysis, claim registration, and policy endorsements. Strong ability to manage renewals and ensure client satisfaction through effective communication and problem-solving skills. Manages client accounts to ensure satisfaction and retention. Coordinates all activities related to client portfolios, enhancing service delivery. Processes policy documentation, claim registrations, and renewals, driving operational efficiency. Fosters strong client relationships through effective communication and problem resolution. Utilises analytical thinking to conduct thorough needs assessments. Collaborates with teams to deliver exceptional service and achieve revenue growth.
Overview
13
13
years of professional experience
Work History
Client Service Consultant (CRITICAL CARE)
AON
01.2016 - Current
- Responsible for portfolio of clients accounts
- Responsible for complaint dealings with clients.
- Managing and coordinating all activities related to the portfolio of clients
- Building and updating clients profiles of risk and needs analysis per client.
- Responsible for all renewal activities, including preparation of renewal documents, renewal notifications, renewal meetings with clients as well as cancellation letters.
- Providing professional and accurate advice to clients, including information is in respect of cover, exclusions, underwriting requirements and terms and conditions.
- Attend to telephonic outbound/Inbound calling on all unpaid policies
- Adhere to retention strategy regarding unpaid policies and best operating practices
- Processing of post claims notifications, Liaising with claims department
- Regarding deletion of vehicles and other items and premium payments, negotiating with insurers and clients
- Maximize cross sell opportunity at all times.
- Training and mentoring of interns
- Processing all policy documentation and relevant systems including the loading of new policies and endorsements
- Responsible for maintaining and improving client satisfaction, retention, revenue growth and profitability.
- Amendments to policy
- Claim registration.
Service Desk Consultant/department coordinator
Woolworths SA
08.2013 - 01.2016
- To assist clients with their orders and providing other department and store orders & Provide administrative support.
Education
Matric - Class of business commercial lines
Moonstone
2025
Certificate of Higher Education - INSURANCE
BRC COMPLIANCE
Johannesbuyrg01.2016
RE -
Moonstone College
01.2016
Business Writing that works -
ExecuTrain
01.2016
Skills
- Ms Word
- Ms Excel
- Ms Power Point
- Internet
- Email Outlook
- SEREBEX system
- Absalom
- BCS system
- I-90 system
- E-Global system
- Ski
- Cardinal(C360)
- renewal processing
- client relationship management
- policy documentation
- client retention
- customer service
- complaint resolution
- risk analysis
- analytical thinking
- adaptive problem solving
- communication skills
- negotiation skills
- time management
- team collaboration
- Positive attitude
Languages
English
Proficient
C2
Zulu
Proficient
C2
Custom Section
African
References
- Lindel Nudkisun, 0820674234, Previous manager at AON
Timeline
Client Service Consultant (CRITICAL CARE)
AON
01.2016 - Current
Service Desk Consultant/department coordinator
Woolworths SA
08.2013 - 01.2016
Matric - Class of business commercial lines
Moonstone
Certificate of Higher Education - INSURANCE
BRC COMPLIANCE
RE -
Moonstone College
Business Writing that works -
ExecuTrain