Nokulunga Dube

Visa Verification - Non-Nationals Centre of Excellence

• Visa Verification email box (verifying foreign national customers' permits/visas)
• Communication with the Department of Home Affairs (sending permits/visas for legitimacy confirmation).
• Exiting undesirable customers due to fraudulent documents.
• Capturing STRs & Section 45 Reporting.
• Handling duplicate process for DHA.

International Spend Limits Non-Nationals Centre of Excellence

• Handling incoming calls from clients, internal and external stakeholders enquiring about international spending limits.
• Attending to email requests from clients, internal and external stakeholders enquiring about international spending limits.
• Receiving outstanding documentation from clients or on behalf of clients, when international spending limits need to be increased.
• Ensuring that all requests are attended to within the prescribed TAT.

Non Resident Centre

REMEDIATION PROJECT

• Maintaining and managing clients’ files and verified FICA documents.
• Liaising with customers via calls and emails to answer questions about products and services.
• Remediating clients’ profiles and updating details on HOGAN.
• Assisting clients with a positive attitude and focusing on clients’ satisfaction.
• Maintaining accurate record keeping with attention to clients’ information updates.
• Treating clients professional and responding to clients within the turnaround time.
• Ensuring daily and monthly targets are met.