Abilene Haley Perumal
Administrator
Johannesburg,Gauteng
Summary
Legal enthusiast, seeking full-time or part-time work within the legal industry to gain better insight and further my knowledge of the legal work. I am in my final year of my LLB degree having already achieved 15 distinctions. Along with my passion for law, i have a extensive administrative skill set with a client-centric attitude. I am well-versed in most main stream administrative software and soft skills which i believe would be a strong point as i begin my legal journey.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Client Service/Retentions Consultant
First for Women
04.2022 - 06.2023
- Listening to customer concerns, taking orders and processing payments.
- Recording customer information, reviewing and making changes to customer accounts, handling complaints and returns, ensuring customer satisfaction.
- Identifying up-selling opportunities, handling walk-in clients, retaining customers.
- Registering and updating claims, assisting with supplier queries, providing administrative support.
- Managing team stats, planning team buildings.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members, fostering collaborative and supportive work environment.
Executive Assistant to the Director
The Tax Shop
04.2021 - 04.2022
- Answering calls, dealing with email enquiries, taking minutes, managing diary and appointments, data entry, office management, organizing travel and accommodation, arranging events, maintaining social media accounts, preparing financial statements, debt collection, generating performance reports, managing accounts receivable and payable, updating and maintaining documentation, monitoring SARS compliance, maintaining cash book.
- Mentored junior staff members in administrative best practices to foster their professional growth within the organization.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
- Handled confidential and sensitive information with discretion and tact.
Office Administrator
PPS Short-Term Insurance
11.2019 - 01.2020
- Greeting and welcoming guests, directing guests, maintaining security and telecommunications systems, keeping office secure.
- Complying with procedures, documenting and communicating actions, answering the telephone, providing administrative and clerical support, preparing letters and documents, receiving and sorting mail and packages, scheduling appointments, coordinating meetings, organizing catering and room bookings.
- Scheduling travel, operating Point of Sale systems, validating parking tickets, ordering office supplies, managing filing systems, helping clients find their way around the office.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Answered multi-line phone system, routing calls, delivering messages to staff.
Recruitment Consultant
Energy at Work
03.2019 - 04.2019
- Arranging and coordinating interviews, updating and tracking progress, obtaining relevant documentation, collating and distributing interview packs, arranging and coordinating assessments.
- Conducting integrity checks, verifying qualifications, conducting reference checks, updating recruitment databases, facilitating creation and update of CVs, providing general recruitment administration support.
- Enhanced company's reputation by ensuring positive candidate experience throughout entire recruitment process.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Conducted 45 recruiting events to grow passive talent pipeline to prepare for future hiring needs
Receptionist
Energy at Work
01.2019 - 02.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Receptionist
The Tax Shop
1 2015 - 12.2017
- Supported the accounting department during audits by providing necessary documentation and clarifications on account reconciliations.
- Implemented new filing systems to improve document retrieval times, increasing overall office efficiency.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined front desk operations for increased efficiency and improved guest experience.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision making.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Input high volume of monthly invoices with consistent accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Education
Bachelors in Law - Law
University of South Africa
04.2001 -
Skills
MS Windows
MS Word
MS Excel
MS Outlook
MS Teams
MS PowerPoint
Internet
AS400
References
- Raksha Bissessor, 083 228 3822, PPS STI, Operations Manager
- Natasha Chetty, 072 924 8335, Absa, Energy at work
- Oliver Moonsamy, 082 724 5641, Tax Shop, CEO
- Michelle Reddy, 0732230412, Tax Shop, Manager
- Shanette Govender, 0738798016, First for Women, Team Leader
- Kerry Moodley, 0832126565, First for Women, Business Manager
Certification
Class of Business
Timeline
Senior Client Service/Retentions Consultant
First for Women
04.2022 - 06.2023
Executive Assistant to the Director
The Tax Shop
04.2021 - 04.2022
Office Administrator
PPS Short-Term Insurance
11.2019 - 01.2020
Recruitment Consultant
Energy at Work
03.2019 - 04.2019
Receptionist
Energy at Work
01.2019 - 02.2019
Bachelors in Law - Law
University of South Africa
04.2001 -
Receptionist
The Tax Shop
1 2015 - 12.2017
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