Andile Sikwana

• Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
• Adhere to company regulations with regards to confidentiality, POPI and TCF (treating customers fairly).
• Liaise with customers and intermediaries via email and telephonic interventions.
• Received hand-off request from Telephone consultants and from mail centre to process requests within appropriate Service Level Agreement
  (Stratus Platform) and Legacy Platform.
• Processed debit order, stop-order transaction on Epsilon, Lamda and Sentrix systems used by Sanlam.
• Emailed Premium contribution certificates and SITE letters to client.
• Capturing of policies/investment related instructions received from various stake holders accurately and timeously and thus contributing to the high standard of quality and service delivery by Sanlam, as well as providing excellent client services to all stakeholders at all times.
• Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.

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• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Handled elevated customer volumes effectively during special events and busy weekend nights.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.