NOMTHANDAZO HENDRIETTA MTAKA
DC SUPPORT SPECIALIST
Pinetown
Summary
Experienced DC Support Specialist with over 4 years of experience in Retail/DC systems. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
10
10
Certifications
Work History
Application Support Specialist
The Spar Group Limited
Pinetown
10.2017 - Current
- Provide first line support to users
- Responsible for diagnosing & resolving software & end user’s problems
- Acting as the first point of contact for all IT & technical queries
- Investigate specific and complex IT support issues
- Configuring and managing backup & restore procedures
- Run and upload End of Day reports on to the system
- Write SQL scripts and create new queries
- Track, trace and resolve user cases (issues) through CRM system
- Escalating and identify any critical issues
- Answering incoming calls from clients, processing emails and logging calls
- Analysing user support statistics/data and recommending appropriate measures
- Providing clear & concise explanation on technical procedures to users
- Maintain and monitor user access control on all systems.
Junior Configuration Engineer
Six Sense Consulting
Randburg
03.2017 - 09.2017
- Configure new countries for Evolution Project and systems migrations
- Responsible for the rollout of the Evolution Project to new countries
- Responsible for configuring and maintenance services
- Analyse user requirements and convert them to system requirements
- Functional Testing, User acceptance testing and Unit testing
- Write SQL scripts to configure Infrastructure Framework (IF) pipelines
- Collaborate and interact with other departments and personnel at all levels.
System analyst
MultiChoice
Randburg
- Develop feature specs (gather business requirements and translating them into system requirements, writing user stories and specifying acceptance criteria), Developing UML Diagrams (Activity, sequence, use case, etc.) on Visio
- Develop UI (HTML5, CSS3, Bootstrap, JavaScript)
- Develop back-end features (C#, MVC5, code first DB)
IT Graduate Intern, SQL/Oracle Database Developer
MultiChoice
Randburg
03.2016 - 02.2017
- Writing scripts (stored procedures and triggers etc.)
- Functional Testing, User acceptance testing and Unit testing
- Involved in the support, maintenance and development of critical systems
- Carrying out design, construction, review and defect analysis activities
- Database Administration (SQL/Oracle)
- Responsible for database design and development
- Defining and generating screen formats and report designs.
Software Developer
DynaTech Information systems
Durban
08.2015 - 02.2016
- Develop back- end features (C#, MVC5)
- Develop Website UI (HTML5, CSS3, JavaScript)
- Perform Business Intelligence functions
Web Designer
Payghost Web Designers
02.2015 - 08.2015
- Pay ghost Web Designers]
- Responsibilities:
- Developing websites (WordPress, Joomla, HTML5, CSS3)
- Project team lead – manage the team, assigning work to delegates, administration work
Education
B-Tech - Information Technology
Durban University of Technology
01.2015 - 01.2016
National Diploma - IT
Durban University of Technology
Durban 01.2012 - 12.2014
Matric -
Siqhoza Secondary School
01.2004 - 01.2008
Skills
Microsoft Word, Excel, Outlook, PowerPoint, AccessTechnical SkillsC#, MVC5, JAVA, HTML5, CSS3, JavaScript, Ajax, MySQL, PL/SQL, JavaVersioning Systems (GitHub, TFS)Software/Tools (Oracle, Eclipse, JCreator, NetBeans, Visual Studio, SSRS, SSIS, Microsoft Project)QlikViewCRM systemAS400Interpersonal SkillsCommunication skills, friendly, hard-working, self-confident, goal-driven, passionateSoft SkillsConflict management, critical thinking, time management, emotional intelligence, analytical reasoningLanguagesIsiZulu, EnglishLicences : South African Drivers Licence – Code C1/10
Certification
[2015] [Microsoft Technology Associate] [Microsoft]
Timeline
Application Support Specialist
The Spar Group Limited
10.2017 - Current
Junior Configuration Engineer
Six Sense Consulting
03.2017 - 09.2017
IT Graduate Intern, SQL/Oracle Database Developer
MultiChoice
03.2016 - 02.2017
Software Developer
DynaTech Information systems
08.2015 - 02.2016
Web Designer
Payghost Web Designers
02.2015 - 08.2015
B-Tech - Information Technology
Durban University of Technology
01.2015 - 01.2016
National Diploma - IT
Durban University of Technology
01.2012 - 12.2014
Matric -
Siqhoza Secondary School
01.2004 - 01.2008
System analyst
MultiChoice