Rowan Englund
National Information Technology Executive
Durban
Summary
Successful Executive with over 20 years experience in Information Technology and demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.
Overview
22
22
years of professional experience
Work History
National Information Technology Executive
Build It - A Division Of SPAR Group Limited
08.2014 - Current
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Interviewed, recruited and trained new onboarding candidates.
- Responsible for the National IT portfolio of the Build it Group which operates in Southern Africa in 400 retail stores
- Responsible for Build it information Technology Budget (Capex and Opex) which includes the a Distribution Centre
- Member of the Build it National Executive Committee
- Member fo the SPAR Group Information Systems Executive Team
Acting IT Manager
Build it a division of the Spar Group LTD
07.2014 - 08.2014
- Temporarily responsible for the Build it Group Information Technology function
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Customized and repaired technology based on staff requests.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Business Systems Analyst
Build it a division of the Spar Group LTD
11.2009 - 01.2014
- Third line support for the National IT Helpdesk, Designing new course material for retailers using the IQ Retail system
- This covers everything from Stock Management to Financials in the ledger., Manage IQ/IT installations nationwide and cross border for African Countries, Implement National IT strategy to all stores in group through various executive driven projects., Manage all IT related digital implementations for the group., Responsible for all Enhancements to the IQ Retail system., Design of all business requirement documentation for enhancements., Design of reports that get used by retailers to manage their businesses., Responsible for managing supplier relationships.
- Maintained up-to-date knowledge of industry trends by attending conferences and participating in continuing education opportunities regularly.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Improved business processes by analyzing system requirements and implementing effective solutions.
IT Support Administrator
Build it a division of the Spar Group LTD
11.2006 - 01.2009
- Facilitate and Administer Support to all stores that are on the IQ Retail Accounting system on a national level, Training of users on the IQ Retail system
- This is done at store level, telephonically or on the MIP (Management Induction Program), IQ Installations at stores country wide, Design, develop and implement intranet for company that is being used on a national level., Design and development of database backend system for intranet using SQL server 2005, Management of the development and implementation of the company’s website that was developed by a 3rd Party company, Support of the Intranet web application, Member of disaster management team responsible for resolving IQ/IT issues on a national level at store level, Management of various projects, Design and composition of day to day procedures for users on IQ Retail to implement at store level in the form of manuals, Delegate work needed to be done at store level to IQ Agents on a national level, Aid in the development of documents required for development modifications to the IQ systems, Troubleshooting of many networks around the country
Software Developer
Savitar Software
01.2006 - 10.2006
- Administration of company network, Process and development of web application procedures, Development of web applications in ASP.Net using VB.Net and C#, Migration of Delphi applications to C#, Design and development of database backend systems using SQL server 2000/2005, Design of stored procedures using transact SQL, Management of clients contracts and various projects, Delphi Application Development, .Net Application Development
Technical Manager
Bitel Computers
07.2004 - 12.2005
- Management of technicians, Network design and implementation, Setup and administration on Windows based networks (Win NT, 2000, 2003), Wireless network design and implementation, Linux support, Job Cards / Administration, Desktop support, Sales and Quotes, Internet connection setup (Dialup, ISDN, ADSL), Management of work vehicles petrol usage accounts, Maintenance of company network, Pastel Accounting installation and support, IQ Retail Accounting Installations and Support, Web design
Technician
07.2002 - 12.2003
- PC Repairs and Maintenance, Networking, Job Cards / Admin, Desktop Support, In Store Sales and Quotes, Internet Connections
Technician
01.2002 - 06.2002
- PC Repairs and Maintenance
Education
A -
Intec College of South Africa
MCSD.Net (Microsoft Certified Solution Developer) - undefined
Microsoft
MCDBA (Microsoft Certified Database Administrator) - undefined
Microsoft
ITIL (IT Service Management) - undefined
Morvest Business Group
BCom Business Management - Business Administration And Management
Regent Business School
Durban 04.2001 -
DASM - Disciplined Agile Scrum Master
Project Mangement Institute
International 04.2001 -
Skills
Information Technology
Strategy Development
Financial Management
Strategic Planning
Project Management
Expense Control
Business Planning
Customer Relations
Staff Training
Risk Management
Product Development
Vendor Negotiations
Timeline
National Information Technology Executive
Build It - A Division Of SPAR Group Limited
08.2014 - Current
Acting IT Manager
Build it a division of the Spar Group LTD
07.2014 - 08.2014
Business Systems Analyst
Build it a division of the Spar Group LTD
11.2009 - 01.2014
IT Support Administrator
Build it a division of the Spar Group LTD
11.2006 - 01.2009
Software Developer
Savitar Software
01.2006 - 10.2006
Technical Manager
Bitel Computers
07.2004 - 12.2005
Technician
07.2002 - 12.2003
Technician
01.2002 - 06.2002
BCom Business Management - Business Administration And Management
Regent Business School
04.2001 -
DASM - Disciplined Agile Scrum Master
Project Mangement Institute
04.2001 -
A -
Intec College of South Africa
MCSD.Net (Microsoft Certified Solution Developer) - undefined
Microsoft
MCDBA (Microsoft Certified Database Administrator) - undefined
Microsoft
ITIL (IT Service Management) - undefined
Morvest Business Group