Nompumelelo Prudence Shongwe
Business Banking Team Leader
Johannesburg,Gauteng
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
9
9
years of professional experience
Work History
Business Banking Team Leader
FNB Commercial Sales & Services
10.2022 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Business Banking Advisor
FNB Commercial Sales & Services
10.2019 - 09.2022
- Servicing all Business customers, doing credit applications and sending account letters
- Enhanced client satisfaction by providing tailored banking solutions to small and medium-sized businesses.
- Trained junior team members on best practices related to business banking services and products.
- Developed long-lasting relationships with clients, resulting in repeat business and positive referrals.
- Implemented continuous improvement strategies to enhance overall operational efficiency in servicing business banking clients.
- Worked closely with branch managers and staff to promote a culture focused on exceptional service delivery for business banking customers.
- Spearheaded product development initiatives, collaborating closely with internal teams to create competitive offerings tailored to the needs of business banking customers.
Sales Consultant
FNB Connect
08.2017 - 09.2018
- Selling FNB Connect Sim card packages and devices
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Facilitated smooth transactions by efficiently handling paperwork, capturing sales, and addressing any concerns or questions from the client promptly.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Sales Agent
Feld Consulting
10.2014 - 10.2016
- Selling Funeral covers and Life policies on behalf of Hollard.
- Achieved top performer status within the company due to consistent high sales numbers.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
National Diploma - Media Studies & Journalism
Vaal Technology Institution
Johanessburg 04.2001 -
High School Diploma -
Nalithuba Secondary School
Mpumalanga, Daggakraal 04.2001 -
Skills
Overtime Management
Coaching
Work Planning
Daily workflow improvement
Quality Improvement
Mentoring
Team Supervision
Complaint resolution
Documentation And Reporting
Leading Team Meetings
Complex Problem-Solving
Overseeing Daily Activities
Timeline
Business Banking Team Leader
FNB Commercial Sales & Services
10.2022 - Current
Business Banking Advisor
FNB Commercial Sales & Services
10.2019 - 09.2022
Sales Consultant
FNB Connect
08.2017 - 09.2018
Sales Agent
Feld Consulting
10.2014 - 10.2016
National Diploma - Media Studies & Journalism
Vaal Technology Institution
04.2001 -
High School Diploma -
Nalithuba Secondary School
04.2001 -