Nkosinathi Madyosi
Customer Care Representative
Cape Town,WC
Summary
Personable Technical Consultant with 8 years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Overview
10
10
years of professional experience
Work History
Technical Consultant
Multichoice ,DSTV
Cape Town, South Africa
04.2017 - Current
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Maintained authoritative knowledge through continued education and ongoing training.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Assessed business requirements to create focused solutions.
- Recommended technology upgrades to improve client security.
- Investigated system issues and implemented resolutions to reduce downtime.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
FNB ( First National Bank)
Sales Agent
Cape Town, South Africa
02.2016 - 03.2017
- Contributed to successful project completions by effectively coordinating with prepress, sales, and shipping departments.
- Kept detailed records related to all completed jobs—specifics such as materials used or run lengths—to ensure accurate billing information was submitted ultimately contributing towards better financial tracking overall within company budget constraints.
- Proofed all job orders, securing client approval prior to production.
- Organized work area regularly for optimal performance efficiency during high-pressure situations with multiple pressing deadlines approaching simultaneously.
- Set up and operated printing press machines.
- Streamlined workflow processes, allowing for faster job completion times and increased customer satisfaction.
Communications Coordinator
BlackWire Marketing
Bellville, South Africa
02.2014 - 01.2015
- Built strong relationships with key media contacts to ensure favorable coverage of company news and events.
- Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Took photographs and videos during special events for promotional materials and social media pages.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed a robust editorial calendar, ensuring timely production of high-quality content across multiple platforms.
- Coordinated successful trade show exhibits showcasing the company''s capabilities, attracting new business leads and partnerships.
Sales Agent
Livewire Call Center Solutions
Cape Town, South Africa
02.2014 - 06.2014
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Negotiated prices, terms of sales and service agreements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Negotiated contracts with clients and developed relationships with key personnel.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Towers Tone Institute
Durbanville, South Africa 04.2001 -
GED -
College of Cape Town
Cape Town, South Africa 04.2001 -
High School Diploma -
Rhodes High School
Mowbray Cape Town 04.2001 -
Skills
Adaptability
Quality Assurance Testing
Interpersonal Skills
Project Planning
Goal Setting
Helpdesk administration
Client Needs Assessment
Teamwork and Collaboration
Presentation Development
Problem-Solving
Technical consulting
Multitasking Abilities
Additional Information
In addition to my work experience I have been involved various Community Development experiences.
- Abigail Women's Movement (2017 - Present)
I have been serving on the Board of the Non Profit Organisation, I have been playing an Oversight role on the NGO I am not particularly part of the Day to Day Operations of the NGO I am mainly responsible for Oversight and Monitoring and Evaluation with the various Programs. I have been responsible for Youth Desk aspects of the NGO. Namely:
- GBV
- Loss and Grief (Mental Health Programs
- HIV and TB Programs (Community Health)
- Support Groups and Adherence Clubs
- Holiday Programs and Aftercare Programs etc.
Timeline
Technical Consultant
Multichoice ,DSTV
04.2017 - Current
FNB ( First National Bank)
Sales Agent
02.2016 - 03.2017
Communications Coordinator
BlackWire Marketing
02.2014 - 01.2015
Sales Agent
Livewire Call Center Solutions
02.2014 - 06.2014
High School Diploma -
Towers Tone Institute
04.2001 -
GED -
College of Cape Town
04.2001 -
High School Diploma -
Rhodes High School
04.2001 -