Enrico Petersen
CSNA Assoc Digital & Retail
Cape Town,WC
Summary
Detail-oriented office professional with a strong foundation in multifaceted administrative functions. Proven ability to manage high work volumes while maintaining calm and professionalism during frequent customer interactions. Skilled in efficiently handling routine clerical tasks, ensuring accuracy in file management, correspondence, and data entry with minimal supervision. Committed to delivering exceptional support that enhances overall operational efficiency.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Office Admin
IkamvaYouth
01.2013 - 06.2013
- Work through multiple sets of applications to catalogue data.
- Provided administrative support to staff members as needed facilitating smooth day-to-day operations within the office environment.
Digital and Retail Customer Service
Amazon
10.2020 - 05.2025
- Adapted to various and unique troubleshooting methods.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted customers in countless calls and messages to provide excellent support.
Cambridge AS Tutor (Biology)
Simons Town Star Academy
01.2017 - 01.2018
- Supported students with helpful study habits and exam strategies.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Part-time Clothes Salesman
Edgars
01.2016 - 01.2017
- Balanced Varsity and part-time work.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
Part-time Camera Salesman
Dion Wired
01.2014 - 01.2015
- Understood the importance of balancing Varsity and part-time work.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
No Degree - Biodiversity and Conservation Biology
University of Western Cape
Bellville, South Africa 04.2001 -
Matric -
Bergvliet High School
Bergvliet, Cape Town, South Africa01.2012
Royal Schools Diploma Grade 5 - Music (Trumpet)
ABRSM
South Africa 04.2001 -
Skills
User administration
References
Minister Deon Maart
New Apostolic Church
Allenby Congregation
Ph: 083 555 6089
Joy Oliver
Director of IkamvaYouth
Cape Town
Ph: 083 951 3336
Extra Mural Activities
- Cape Province Mountain Hiking club, 2006-present
- Junior Rangers, 2009-2012
- Bergvliet Junior Jazz Band, 2009
- Bergvliet Senior Jazz Band, 2010-2012
Personal Information
- ID Number: 9403245311086
- Date of Birth: 03/24/94
- Gender: Male
- Nationality: South African
- Marital Status: Single
- Religion: New Apostolic (Christian)
Timeline
Digital and Retail Customer Service
Amazon
10.2020 - 05.2025
Cambridge AS Tutor (Biology)
Simons Town Star Academy
01.2017 - 01.2018
Part-time Clothes Salesman
Edgars
01.2016 - 01.2017
Part-time Camera Salesman
Dion Wired
01.2014 - 01.2015
Office Admin
IkamvaYouth
01.2013 - 06.2013
No Degree - Biodiversity and Conservation Biology
University of Western Cape
04.2001 -
Royal Schools Diploma Grade 5 - Music (Trumpet)
ABRSM
04.2001 -
Matric -
Bergvliet High School
Similar Profiles
OLIVER H. POHORILLEOLIVER H. POHORILLE
Senior 3D Designer at FreelanceSenior 3D Designer at Freelance
Morne OosthuizenMorne Oosthuizen
Senior Team Lead at Payfast by NetworkSenior Team Lead at Payfast by Network
Bulelani GagazaBulelani Gagaza
Recoveries Administrator at The Foschini GroupRecoveries Administrator at The Foschini Group
Heather M. ParkHeather M. Park
Office Admin at Walter H. Smith, DMDOffice Admin at Walter H. Smith, DMD
Sarah VelazquezSarah Velazquez
Office Admin at Golden Tree MaintenanceOffice Admin at Golden Tree Maintenance