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NICODEMUS MARUPU MOROKOLO
CALL CENTRE AGENT
Cape Town
Summary
Dynamic professional with a proven track record in customer communications and problem-solving, honed across roles at Black Tie Ski Rentals and beyond. Excelled in call center operations, enhancing customer satisfaction and resolving issues efficiently. Skilled in training and mentoring, with a knack for maintaining positive customer relationships and streamlining processes for improved operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Call Center Agent,Inbound and Outbound
Black Tie Ski Rentals
04.2017 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Bartender
Water Land
02.2014 - 09.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Driver, Warehouse Orders
OR Tambo Airport
05.2011 - 06.2012
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
Driver, Warehouse Orders
Limpopo Alumminium
08.2009 - 02.2011
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
Education
High School Diploma -
Mmakgabo High School
Polokwane11-2008
Skills
Problem-solving skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
Call Center
Interests
Timeline
Call Center Agent,Inbound and Outbound
Black Tie Ski Rentals
04.2017 - 10.2019
Bartender
Water Land
02.2014 - 09.2015
Driver, Warehouse Orders
OR Tambo Airport
05.2011 - 06.2012
Driver, Warehouse Orders
Limpopo Alumminium
08.2009 - 02.2011
Call Center
High School Diploma -
Mmakgabo High School
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