Summary
Overview
Work History
Education
Skills
Personal Information
Ethnicity
Timeline
Generic

Zandile Thembalihle Mota

Call Center Agent
Kagiso Krugersdorp

Summary

I am confident that my exceptional qualifications match your current Requirements, my expertise lies in my ability to effectively interact with internal and outside clients. The details of my responsibility are outlined on my curriculum vitae, what I would like to convey here are the underlying qualities and abilities. In addition to a results-drive approach, you can be assured that I would uphold the highest level of work details and ethical standards as a member of your team. I am flexible and adaptable to both new situations and new organizational needs. My curriculum vita is attached to provide you with specific details. Thank you Yours faithfully

Overview

4
4
years of professional experience
2014
2014
years of post-secondary education

Work History

Call Center agent inbound/ Outbound Consultant

Alteram
05.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Call Center agent inbound consultant

Call force
11.2020 - 05.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

National Certificate (vocational) - Management

South-west Gauteng College (SWGC)
Roodepoort, South Africa
05-2015

Skills

  • MS Word
  • MS Excel

Training and mentoring

Typing speed

  • MS Power Point
  • MS Access
  • MS Outlook
  • Problem Solving
  • Analytical
  • Finance

Call center operations

Customer communications

Customer education

Personal Information

Gender: Female

Ethnicity

Black

Timeline

Call Center agent inbound/ Outbound Consultant

Alteram
05.2021 - Current

Call Center agent inbound consultant

Call force
11.2020 - 05.2021

National Certificate (vocational) - Management

South-west Gauteng College (SWGC)
Zandile Thembalihle MotaCall Center Agent