
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Ambitious collector with more than 16 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Outbound collection
Customer acquisition strategies
Phone script
Outbound and inbound calls
Scripted calls
Problem-Solving
Teamwork and Collaboration
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Active Listening
Good Telephone Etiquette
Written Communication