Nomthandazo Monyemangene
Collector
Suiderberg
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Ambitious collector with more than 16 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
16
16
years of professional experience
Work History
Inbound and Outbound Call Center Agent/ Supervisor
Absa
Pretoria
11.2007 - 03.2024
- Calling clients for overdue credit card accounts .
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
- Enhanced team performance with consistent attainment of individual and group targets.
- Assisting team leader with daily stats weekly and monthly stats.
- Doing stats every morning for the team.
Part time Cashier
Mr Price
01.2006 - 01.2007
Education
Insurance - Insurance
Albatross Insurance Academy
Johannesburg 07.2024
Computer Programming
Msc College
Pretoria 10.2006
Skills
Outbound collection
Educationandtraining
2004, 2007, 2007, 2007, 2024
Employmenthistory
Mr Price Part time Cashier, Absa inbound and outbound call center agent Credit card collection assistant team leader/doing daily and monthly reports Journal and sales assisting with couching Doing daily stats for the team
Surnameandfirstname( S)
Nomthandazo Monyemangene
Telephone
0680542267, 0791604799
E Mail
nomthishikwinya@gmail.com
Health; Disability
No
Numberofdependents
4
Personal Information
- ID Number: 8504190463086
- Gender: Female
- Nationality: African
- Driving License: Yes
- Marital Status: Married
References
Beauty Mnyambo 0839675914, Malebo Bokaba 0113545200 /0 826342287
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Inbound and Outbound Call Center Agent/ Supervisor
Absa
11.2007 - 03.2024
Part time Cashier
Mr Price
01.2006 - 01.2007
Insurance - Insurance
Albatross Insurance Academy
Computer Programming
Msc College
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