Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindie Sylvia Vilakazi

AGENT CALL CENTER INBOUND AND OUTBOUND
Johannesburg

Summary

Reliable call center agent with experience in handling high call volumes, offers outstanding problem-solving and customer service, currently working as Production Officer Ensure that all relevant legal and business policies are adhered to by verifying all information. Provide efficient response times to the Dealer or Sales team by meeting or exceeding service level agreement times.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Overview

3
3
years of professional experience
1
1
Language

Work History

Agent Call Center Inbound and Outbound

Absa bank
01.2024 - Current
  • Voice: taking calls doing both in bound and out bound to assist clients.
  • Processing payments to dealers. (Payout stage).
  • Record actions taken on fraud systems and relevant banking systems.
  • Validate customer information presented on the contract request according to all relevant business rules, procedures, and policies

Agent Call Center Inbound and Outbound

Absa Bank
01.2023 - 01.2024
  • Making arrangement for highly stressful indebted customers
  • Arranging payments and capturing of debit orders.
  • Resolving customers queries on Outbound and Inbound line
  • Arranging account's for repossession process. Educating customer's on credit handling.
  • Negotiation skills, listening skills, conflict skills and persuasion skills
  • Customer experience skills.

Education

Business Management -

IQ Academy
08.2025

Damelin
Johannesburg
04.2001 -

Call Center Administration - undefined

Hava Tech
01.2006

Basic Computer and Typing Skills - undefined

Thulani Community computer center
01.2005

Grade 12 - undefined

Bhukulani Secondary School
01.2003

Skills

Clear communication

Timeline

Agent Call Center Inbound and Outbound

Absa bank
01.2024 - Current

Agent Call Center Inbound and Outbound

Absa Bank
01.2023 - 01.2024

Damelin
04.2001 -

Call Center Administration - undefined

Hava Tech

Basic Computer and Typing Skills - undefined

Thulani Community computer center

Grade 12 - undefined

Bhukulani Secondary School

Business Management -

IQ Academy
Lindie Sylvia VilakaziAGENT CALL CENTER INBOUND AND OUTBOUND