Summary
Overview
Work History
Education
Skills
Timeline
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Neo Springbok

Roodepoort,KZN

Summary

I am the one who is fascinated by problems and has the strategic intent to do meaningful work that helps shape people's future through customer service and client experience

Overview

2
2
years of professional experience

Work History

Service Consultant

Capitec Bank
04.2023 - Current
  • Client Service:Delivering exceptional service, exceeding client expectations, and providing timely and accurate information.
  • Transaction Handling:Capturing client information for loans, processing deposits, and handling various transactions.
  • Sales:Promoting Capitec's products and services, especially Global One, while ensuring clients' best interests are met.
  • Adherence to Standards:Presenting oneself and the bank in a professional manner, adhering to brand expectations, and upholding company values.
  • Efficiency and Accuracy:Ensuring efficient queue management, accuracy in transactions, and timeliness in service.
  • Problem Solving:Addressing client inquiries, resolving issues, and providing solutions.
  • Client Relationship Building:Building positive relationships with clients and generating potential lead

Education

Bachelor of Commerce - Marketing Management

University of South Africa
06-2022

Skills

  • Cash handling
  • Customer relations
  • Complaint resolution
  • Client relationship building
  • Marketing strategies
  • Sales expertise

Timeline

Service Consultant

Capitec Bank
04.2023 - Current

Bachelor of Commerce - Marketing Management

University of South Africa

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Neo Springbok