Shauvaro Patrick
Service Consultant
Oudtshoorn
Summary
I am a dedicated and motivated team member, though I function well independently as well. I am driven to deliver exceptional customer service with a high degree of professionalism. "How Can We Help You?", is a slogan that I live by each day, as I am highly satisfied when I can solve a problem, or fulfill a need. I am a natural at showing empathy towards a client and able to assist young and old, illiterate or educated. When I commit to a task, I strive to do my best, and that includes following procedures and regulations. I believe that I am mature enough to take responsibility for my own performance and development, therefore I decided to enroll for a Bachelor of Accounting degree in 2025.
Overview
17
17
years of professional experience
27
27
years of post-secondary education
4
4
Languages
Work History
Service Consultant
Nedbank
01.2024 - Current
- Quick and effective processing of client cash related transactions.
- Submitting cash and other documents for checking on time.
- Opening and closing of accounts.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Assisting with statements and balance enquiries.
- Provided information about service procedures and expected timelines.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Carpenter's Assistant/Driver
Johan Basson Konstruksie
01.2022 - 12.2023
- Measured, drilled and sawed materials to perform successful home improvements.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Constructed custom furniture pieces according to detailed design plans, showcasing creativity as well as technical expertise in woodworking processes.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
Medical Missionary
Be Free Lifestyle Center
06.2018 - 09.2020
- Developed culturally sensitive treatment plans in close collaboration with local healthcare professionals for better patient outcomes.
- Enhanced community health through implementing preventive measures and conducting educational workshops on hygiene, nutrition, and disease prevention.
- Mentored junior team members, sharing expertise in various medical specialties to foster professional growth.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Facilitated and directed outreach events for local communities in Barrydale.
- Prepared and delivered mission-related presentations to church and community groups.
- Led mission teams in prayer and spiritual formation.
Financial Clerk
DC Partner Payment Distribution Agency
12.2015 - 12.2016
- Improved financial accuracy by performing meticulous account reconciliations and identifying discrepancies.
- Facilitated accurate invoicing by reviewing transactions, verifying pricing, and ensuring proper documentation was maintained.
- Enhanced financial reporting quality through rigorous data analysis and validation of key metrics.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Operated computers programmed with accounting software to record, store and analyze information.
- Properly processed deposits, withdrawals and payments for customers daily.
Team Leader-Administration
First National Bank
06.2013 - 03.2015
- Handling customer complaints; Overseeing the Tellers Department
- I was part of the interview panel when recruiting new staff
- Balancing the BAS (Basic Accounting System) program daily; auditing the asset register internally
- I was also responsible for the switch board
- Printing and preparing reports for checking; Monitoring the camera weekly to verify if it is still recording
- Filing of reports and files; and destroying obsolete and outdated files as per regulations.
- Responsible for actioning and balancing BAS transactions daily.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Generated reports detailing findings and recommendations.
ATM Custodian
First National Bank
02.2009 - 03.2015
- Loading and maintaining the ATM Tellers on-site and off-site; accepting the responsibility of ensuring that enough cash is made available for peak times such as month-ends or the 15th of each month
- Investigating customer claims and queries related to withdrawals at the ATM tellers under my supervision
- Balancing of ATMs on a regular basis; ensuring that card retained are destroyed; loading of receipt paper and statement paper
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
Customer Service Representative
First National Bank
12.2010 - 05.2013
- Opening and closing of accounts, maintaining account and customer details, attend to complaints, assist with online and cellphone banking, reaching sales targets
- Issue debit, credit and cheque cards and providing bank statements on request
- Trace and assist with debit orders and reversal thereof
- Scanning of documents and paperwork, maintaining files and efiles
- Regularly studying the brand product knowledge to best serve the customer
- Contacting the brand's call centre for assistance with the relative product, e.g Vehicle Finance; Credit Card, etc
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teller
First National Bank
02.2009 - 03.2010
- Attending to customer cash deposits, withdrawals and exchange requests, foreign exchange transactions, adhering to cash limits and balancing daily, processing of transactions by complying to the fraud and risk requirements
- Preparing cash for Treasury
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Disbursed cash accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Bank Official Trainee
First National Bank
02.2008 - 01.2009
- Assisted clients in investment decisions, contributing to their financial growth and wellbeing.
- Training received to be a proficient and accurate Cashier.
- Identified, expanded and deepened customer relationships.
- Processed new accounts and cross-sold opportunities to customers.
- Assisted customers with banking transactions, identifying and servicing customer needs and resolving issues.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Operated cash registers and managed financial transactions.
Education
High School Diploma -
Bridgton Senior Secondary School
Oudtshoorn, South Africa 04.2001 - 01.2005
NationalCertificate in Banking Services And Advice - Banking And Finance
Milpark Business School
Cape Town, South Africa 04.2001 -
RE1 exam - undefined
Leselo
Bachelor of Accounting - Accounting
Boston City Campus
George, South Africa01-2028
Skills
- Client relationship building
- Public speaking
- Cash handling
- Staff education and training
- Customer service
- Attention to detail
- Strong work ethic
- Computer skills
- Handling customer complaints
- Data entry
- Professionalism
Aspirations
- Aspiring to become an Auditor
- Aspiring to become an Operations Manager
Additional Work Experience
- Financial Clerk, 12 months, Worked with a Payment Distribution Agency
- Medical Missionary Work, 6 years, 3 years at a lifestyle center, 3 years privately
- Carpenter's Assistant/Driver in Construction, 2 years, Worked in the construction industry
Credit Record
Good
Disclaimer
Shauvaro Patrick, 8709245046089, I hereby confirm that, as far as my knowledge, all information supplied above are correct and true.
Personal Information
- ID Number: 8709245046089
- Criminal Record: None
- Driving License: Light Vehicle and Motorcycle
- Marital Status: Married
Timeline
Service Consultant
Nedbank
01.2024 - Current
Carpenter's Assistant/Driver
Johan Basson Konstruksie
01.2022 - 12.2023
Medical Missionary
Be Free Lifestyle Center
06.2018 - 09.2020
Financial Clerk
DC Partner Payment Distribution Agency
12.2015 - 12.2016
Team Leader-Administration
First National Bank
06.2013 - 03.2015
Customer Service Representative
First National Bank
12.2010 - 05.2013
ATM Custodian
First National Bank
02.2009 - 03.2015
Teller
First National Bank
02.2009 - 03.2010
Bank Official Trainee
First National Bank
02.2008 - 01.2009
High School Diploma -
Bridgton Senior Secondary School
04.2001 - 01.2005
NationalCertificate in Banking Services And Advice - Banking And Finance
Milpark Business School
04.2001 -
RE1 exam - undefined
Leselo
Bachelor of Accounting - Accounting
Boston City Campus
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