Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simphiwe Tola

Service Consultant

Summary

Accomplished Service Consultant at Capitec Bank, adept at client relationship building and sales expertise. Consistently exceeded sales goals by identifying upselling opportunities. Enhanced customer satisfaction through excellent communication and complaint resolution. Proficient in computer skills, promoting operational efficiency and team productivity. Demonstrated strong work ethic and attention to detail in diverse roles.

Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience

Work History

Service Consultant

Capitec Bank
04.2016 - Current
  • Discussed options with clients and determined appropriate plans.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Merchandiser

Pack N Stack
01.2015 - 03.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Collaborated with store managers to determine best placement for merchandise displays.

Electrical Apprentice

Transnet Freight Rail
01.2011 - 02.2012
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
  • Optimized work readiness with organized tools and spaces.
  • Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.

Education

Certificate - Regulatory Examination Certificate

Moonstone
Stellenbosch, South Africa
05.2001 -

Certificate - Certificate in Banking NQF Level 4

Capitec Bank
Bloemfontein, South Africa
05.2001 -

National Diploma - Electrical Engineering

Central University of Technology
Bloemfontein, South Africa
05.2001 -

High School - High School

Brebner High School
Bloemfontein
05.2001 -

Skills

Client relationship building

Timeline

Service Consultant

Capitec Bank
04.2016 - Current

Merchandiser

Pack N Stack
01.2015 - 03.2015

Electrical Apprentice

Transnet Freight Rail
01.2011 - 02.2012

Certificate - Regulatory Examination Certificate

Moonstone
05.2001 -

Certificate - Certificate in Banking NQF Level 4

Capitec Bank
05.2001 -

National Diploma - Electrical Engineering

Central University of Technology
05.2001 -

High School - High School

Brebner High School
05.2001 -
Simphiwe TolaService Consultant