NATASHIA BEUKES

• Managed daily office and operational administration, coordinating workflows across sales, finance, customer service and business operations to enhance overall efficiency.

• Managed customer accounts, statements and reconciliations, streamlining payment allocations to maintain financial accuracy.

• Prepared accurate quotations, customer invoices, delivery notes and customer orders, ensuring timely processing and customer satisfaction.

• Utilised Xero for invoicing and managing customer and supplier records.

• Communicate with customers and suppliers and resolve day-to-day administrative queries.

• Identify discrepancies or missing information and follow through until resolved.

• Work independently, prioritising daily tasks and maintaining organised digital records.

• Founded, developed and managed a successful hair and beauty business from start-up to maturity.

• Recruited, trained, and supervised staff, coordinating scheduling and overseeing daily operations.

• Streamlined office administration processes for invoicing, payments, business records and reporting.

• Implemented systems and processes to improve efficiency and customer experience.

• Facilitated effective communication with customers and suppliers while ensuring accurate business documentation.

• Produced daily, weekly and monthly sales and performance reports.

• Delivered high-quality professional services in a fast-paced retail environment, enhancing customer satisfaction and loyalty.

• Managed daily salon operations, overseeing administration, cash handling, and stock control to maintain efficient service delivery.

• Monitored inventory levels and conducted office administration to ensure optimal stock availability and operational effectiveness.