Matthew Damonze

My name is Matthew Damonze, and I am a BCom Honours (Management) graduate. I matriculated from Wynberg Boy's High School with a bachelors' pass. and completed my matric. Furthermore, I completed my BCom degree, as well as my BCom Honours at the University of the Western Cape.

My academic journey has equipped me with valuable skills that I am eager to apply in a professional setting.

I have simultaneously maintained a job in customer services at an established life insurance company. This has enabled me better understand the retail industry and to adopt crucial skills required to develop strong client relationships. My experience has equipped me with the skills necessary to provide outstanding client services, ensuring that their needs are met, and expectations exceeded.

I am enthusiastic about contributing my skills and knowledge to a dynamic organization. Thank you for considering my application. I look forward to discussing how I can contribute to your team.

• Old Mutual, 01/2021 till Current, Multi-Skilled Servicing Professional - (OMP - Policy Servicing), Deal with client enquiries via telephone (inbound and outbound), email, and web-chat., First contact resolution of applicable queries/ transactions., Deals with first level escalations and complaints., Effectively manage customer expectations., Processing new and existing business on behalf of customers and advisors., Customer Service Delivery, Initiates processes and deals with clients requests across different platforms while adhering to productivity standards., Deals with first line queries and escalates complex queries appropriately (inbound and outbound), Finalises request at point of contact where possible.
• Old Mutual, 06/2020 - 12/2020, Call Center Agent (Student Contract), Assist staff to navigate in the application, Deal with staff queries around WorkDay, Effectively manage staff expectations

• Ethnicity: Coloured
• Gender: Male
• Nationality: South African

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