Dayne Petersen
Somerset West
Summary
I am a 40 year old male, married, father of two. I am a driven individual who thrives on making a success of everything I am tasked to do. I am motivated and love motivating others to do better and better. I am a fast learner and thrive on problem solving, whether it is in a team or on my own. I believe in self learning and sharing knowledge with others. I believe in first call resolution and minimizing frustration as much as possible for others, be it clients or colleagues. I know that I will add value to your business.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Multi Skilled Servicing Professional
Old Mutual Protect
05.2021 - Current
- Subject Matter Expert for Servicing
- Assisting customers with enquiries telephonically
- Processing customer service request via Bizagi, Bancs and CMOS
- Assisting with complaints escalated by management received from the OMF branches, advisors and customers.
- Processing of manual payments (MPS) for South Africa and Namibia (Initiator)
- Assisting team members with technical support on product and system related issues
- Facilitating newly appointed and current staff member with system and product training.
- Acts as a mentor to staff when assistance is required.
- Non-Impact testing for Bancs, CMOS (Deployments), checking if the system is in an operational state.
- Actively involved in problem solving and selected by management to attend meetings and workshops.
- Dealing with all money related issues within the OM Servicing team for Old Mutual Protect and communicates outcomes and solution with my team.
- Liaising with stakeholders to advising on issues experienced with money related cases
- RPA testing for various transactions and providing sign off
- Advance knowledge of EMS, Bizagi, CSPortal, Microsoft Suite, My Service, Documentum, CMOS, Nedbank Business App, Standard Business App (Namibia), BANCS, Complaints web service, EBQ, EBA, manual refunds via Bancs and recapture of credit notes for disbursement rejections.
Support Paraplanner
Old Mutual Protect
08.2018 - 12.2020
- Generate leads for financial advisors
- Update clients on their portfolios
- Provide existing clients with factual information on products
- Inbound and outbound service
Financial Advisor (Direct Financial Advice)
Old Mutual Protect
11.2015 - 07.2018
- Manage client portfolios
- Furnish clients with Financial advice
- Advise clients on all Risk and savings products
- Inbound and outbound service
- Arrange for medicals of clients to be done with travelling nurses
- Case Manage until resolution
Online Support Representative
TFG (The Foschini Group)
03.2010 - 02.2015
- Logistics (Liased with warehouse and courier company)
- Provide telephonic and email support to online customers
- Manage delivery expectations
- Manage Customer objections
- Liaise with the courier
- Inbound and outbound service/sales
- Mobile Stock acknowledgements on daily basis
- Provided Management with daily, weekly and monthly stats
Customer Service and Online Reservation agent
Mindpearl
05.2008 - 11.2009
- Flight reservations wihin the USA only
- Reissuing of tickets
- Promoting car rental
- Support agent for new recruits
Education
Data Analytics and Business Communications
WITS Digital Campus
11.2024 - 05.2025
Mathematics Literacy
INSETA
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School of Online English Teaching
01.2020 - 03.2020
Sport Management
Northlink College (Tyger Campus)
01.2004 - 11.2004
Grade 12 - undefined
Wynberg Senior Secondary
01.2002 - 12.2002
Skills
- In-depth industry knowledge
- Technical
- Communication
- Customer service
- Efficient administration
Personal Information
- Age: 40
- Number of Children: 2
- Marital Status: married
Part Time Employment
- Game Mass Discounters, 03/01/03, 10/31/04, Stock Controller
- Ratanga Junction, 12/01/04, 12/31/07, Rides host, seasonal
- Paul Frey & Son, 07/01/06, 01/31/07, Stock Controller, contract
- Woolworths Head office, 02/01/07, 04/30/07, Data Capturer
Timeline
Data Analytics and Business Communications
WITS Digital Campus
11.2024 - 05.2025
Multi Skilled Servicing Professional
Old Mutual Protect
05.2021 - Current
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School of Online English Teaching
01.2020 - 03.2020
Support Paraplanner
Old Mutual Protect
08.2018 - 12.2020
Financial Advisor (Direct Financial Advice)
Old Mutual Protect
11.2015 - 07.2018
Online Support Representative
TFG (The Foschini Group)
03.2010 - 02.2015
Customer Service and Online Reservation agent
Mindpearl
05.2008 - 11.2009
Sport Management
Northlink College (Tyger Campus)
01.2004 - 11.2004
Grade 12 - undefined
Wynberg Senior Secondary
01.2002 - 12.2002
Mathematics Literacy
INSETA
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