PRISCILLA ELZANE ISAAKS

• Process card-related transactions and requests accurately and within agreed timelines.
• Resolve customer queries and complaints related to card operations, ensuring a positive customer experience.
• Collaborate with internal teams to ensure smooth operational workflows and address any process inefficiencies.
• Monitor and report on operational metrics to ensure alignment with service level agreements (SLAs).
• Ensure compliance with regulatory requirements and internal policies in all card operations activities.
• Identify opportunities for process improvement and contribute to the implementation of solutions.
• Provide support for escalated issues and ensure timely resolution.
• Maintain accurate records and documentation for audit and reporting purposes.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and high level of accuracy.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in relevant systems and tools used in card operations.
• Customer-centric mindset with a focus on delivering exceptional service.

Support Relationship Managers in the post-sales process of understanding and analysing client requirements • Effectively communicate benefits and features of products to customers Support with target balancing and structuring by applying Cashman knowledge and understanding the impact of limit requirements for the client to use our solutions • • Skills: Client Services 6-7 years, Advanced; Operations & Admin 6-7 years, Advanced; System Administration • Provided comprehensive troubleshooting to identify root causes of hardware and software problems. • Verified appropriate attention and escalation of customer problems by documenting customer impact in [Software]. • Resolved technical issues for customers via phone, email, and chat support. • Collaborated with team members to ensure timely resolution of all reported issues. • Prioritized issues and escalated complex resolution requests to management. Applied resourceful problem-solving to address issues, evaluating software updates, drivers, knowledge bases and FAQ resources.

Handled 50+ calls per day in fast-paced call center environment, quickly assessing and managing customer problems. • Maximized customer satisfaction and increased sales opportunities with relationship-driven strategies. Trained new employees • on bank policies, procedures, and software systems. • Monitored customer accounts for suspicious activity or potential fraud risks. • Maintained up-to-date knowledge of banking regulations and compliance standards. Delivered exceptional customer service at retail banking locations, greeting, directing and serving guests with widerangingneeds.

Supported clients' talent acquisition efforts by helping them develop effective recruitment strategies. • Managed multiple projects simultaneously, ensuring timely completion within budget constraints. • Collaborated with cross-functional teams to ensure successful project implementation. • Supported business operations by preparing and processing online banking documentation.