Nadia Grundlingh
Admin/Manager/Sales
Uitenhage,EC
Summary
Dynamic young mother with a proven track record at Woolfies Buy & Sell Uitenhage, excelling in strategic planning and performance management. Enhanced customer satisfaction through effective conflict resolution and communication, while driving operational efficiency and maintaining budgetary controls. Committed to fostering a collaborative team culture and delivering high-quality service.
Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
3
3
years of professional experience
Work History
Manager/Administrative Clerk
Woolfies Buy & Sell Uitenhage
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Education
High School Diploma -
Hoerskool Despatch
Despatch 04.2001 -
Skills
Strategic planning
Decision-making
Operations management
Performance management
Time management
Customer service
Financial management
Business administration
Documentation and reporting
Clear communication
MS office
Computer skills
Excellent communication
Task prioritization
Attention to detail
Timeline
Manager/Administrative Clerk
Woolfies Buy & Sell Uitenhage
04.2023 - Current
High School Diploma -
Hoerskool Despatch
04.2001 -