Excel, Word, Microsoft Acess, Office Outlook
Joan Ansley
Sales/Admin/Logistics/Project Managing
Summary
Dynamic sales professional with a proven track record at Steel Supplies, excelling in client relationship management and strategic sales planning. Achieved significant revenue growth by exceeding sales targets and enhancing customer satisfaction through tailored solutions. Skilled in efficient record processing and adept at fostering strong client connections in fast-paced environments.
Overview
28
28
years of professional experience
2
2
Languages
Work History
Sales Agent/Transportation Coordinator/Administrative Clerk
Steel Supplies
01.1997 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Follow up with Clients on their current and future Sales requirements and Placing and Processing Clients Orders
- Calculating the most efficient way to utilize Clients Raw Material to supply their finished product
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Enhanced communication between drivers, dispatchers, and customers .
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Reviewed orders, production schedules, work sequences and material shipping dates and destinations.
- Input data and processed system change to generate accurate reports.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Harmony High School
Virginia Free State 04.2001 -
Skills
Efficient record processing
Additional Information
calculating client requirements from Raw Material supplied to required final Product needed taking into account customers specifications for
the final product. Arranging for material to be moved to production lines and scheduling production priority and production planning
capturing this information on the production system in order for the processing department to complete according to client specifications
liaising with clients from order placement to product finalization, then arranging transport and Pro Forma's as needed.
handling any customer enquires or complaints and ensuring a satisfactory outcome.
customer quotations and order placements, supplying of delivery notes and finished goods lists. stock control and supplying of stock sheets
following up with clients on current order requirements and due dates as well as future orders needed. following up on customer satisfaction
and solving any supply/transport complaints clients might have. work well in a team but can work individually as needed. excellent time management and can work without supervision
Software
Timeline
High School Diploma -
Harmony High School
04.2001 -
Sales Agent/Transportation Coordinator/Administrative Clerk
Steel Supplies
01.1997 - Current
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