Hi, I’m
Refiloe Olifant
Virtual Assistant
Gauteng
Summary
Proactive and detail-oriented Administrative Desk Clerk with a proven track record at Mogale Licensing Department, enhancing customer satisfaction and streamlining processes. Excelled in multitasking and problem-solving, significantly improving efficiency. Skilled in cash handling and interpersonal communication, demonstrating a strong work ethic and team collaboration.
Overview
6
years of professional experience
1
Certification
Work History
Mogale Licensing Department Gauteng, South Africa
Administrative Desk Clerk
07.2018 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
- Enhanced team morale with positive attitude and strong work ethic, leading by example.
- Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
Education
Rosebank College Gauteng, South Africa
Certificate from Business Management
ALX Virtual Assistant Online
Certificate from Virtual Assistant
09.2024
Skills
Word processing
Social perceptiveness
Cash Handling
Problem-solving skills
Time management
File management
Sorting and labeling
Bookkeeping
Strategic planning
Scheduling
Mail handling
Problem-Solving
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Critical Thinking
Data Entry
Dependable and Responsible
Interpersonal Communication
Analytical and Critical Thinking
Cultural Awareness
Certification
Management Assistant
Timeline
Management Assistant
03-2020
Administrative Desk Clerk
Mogale Licensing Department
07.2018 - Current
Rosebank College
Certificate from Business Management
ALX Virtual Assistant
Certificate from Virtual Assistant