Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mukondeleli Alice Nemutshili

Business Accounts Manager
Cape Town

Summary

I am a professional with over 10 years’ experience in Financial Services. I have worked within “Standard bank” namely Retail and Personal Banking (PBB)and Business commercial banking(BCB). I have a strong background in sales and Customer Service. My expertise is in the field of human resource management, administration, and finance. I set high but achievable standards where I can use my experience, abilities, and knowledge.

I am a team player, action oriented, self-motivated and hard-working person, who possesses a high level of integrity. Through experience I have learned how to analyze and solve problems, with an emphasis on being thorough yet practical when generating solutions. I have good planning and organizational skills and I thrive on new challenges.


I am also innovative and an initiator with a proven ability to not only adapt well to change, but to add value to the organization through change management. I have a proven ability to build interpersonal relationships with other divisions and sections to ensure a more adaptable working environment.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Language

Work History

Relationship Business Accounts Manger

Standard Bank of South Africa
01.2024 - Current
  • Building relationships with business clients, understanding their financial needs, and providing appropriate banking solutions, including loan products and financial advice.
  • Analyze Financial Statements And Reports
  • Streamlined account management processes for improved efficiency and accuracy.
  • Respond to customer needs, resolve problems, and coordinate solutions with other departments of the bank
  • Championed the adoption of best practices in account management across the organization, driving consistency in approach and results achieved.
  • Implemented strategies to identify potential risks, ensuring timely mitigation of financial losses.

Universal Banker

Standard Bank Group
05.2018 - 12.2023
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.

CASH CONSULTANT

Standard Bank Group
10.2014 - 04.2018


  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.

Education

Post-Graduate Diploma - Human Resources Management

University of South Africa
Pretoria, South Africa
04.2001 -

Cerificate in Banking - Banking And Finance

Moonstone
Johannesburg, South Africa
04.2001 -

ND in Human Human Resources Management - Human Resources Management

University of South Africa
Pretoria, South Africa
04.2001 -

Skills

Data-driven decision making

Cash flow management

Revenue growth

Stakeholder communication

Teamwork and collaboration

Customer service

Problem-solving

Time management

Problem-solving abilities

Client relationship management

Adaptability and flexibility

Interests

Hiking

Cycling

Reading

Yoga

Timeline

Relationship Business Accounts Manger

Standard Bank of South Africa
01.2024 - Current

Universal Banker

Standard Bank Group
05.2018 - 12.2023

CASH CONSULTANT

Standard Bank Group
10.2014 - 04.2018

Post-Graduate Diploma - Human Resources Management

University of South Africa
04.2001 -

Cerificate in Banking - Banking And Finance

Moonstone
04.2001 -

ND in Human Human Resources Management - Human Resources Management

University of South Africa
04.2001 -
Mukondeleli Alice NemutshiliBusiness Accounts Manager