Nikkita Rossouw
77 Carlisle Street Durban
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. known for reliability and adaptability to learn and apply new skills, committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Universal Banker
Standard Bank of South Africa
01.2023 - Current
- Assisted customers with setting up new accounts or completing loan applications, updating accounts for customers, and signing up for new services.
- Identified customer financial needs through in-person efforts,calls and referrals, while providing strong product knowledge and quality service.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and adhere to laid down procedures.
Customer Liaison Officer
Standard Bank of South Africa
01.2022 - 12.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests & referring clients to the relevant departments.
Education
National Certificate: Banking
Cornerstone
Durban, South Africa01-2022
High School Diploma -
Harding Secondary School
Matric 12-2009
Skills
- Paperwork processing
- Team collaboration
- Critical thinking
- Positive and professional
- Product and service solutions
- Creative problem solving
- Client relations
- Executive management support
Hobbies
Writing & Art
Cycling
Languages
Languages
Isi-Zulu
Upper intermediate (B2)
Afrikaans
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Universal Banker
Standard Bank of South Africa
01.2023 - Current
Customer Liaison Officer
Standard Bank of South Africa
01.2022 - 12.2023
National Certificate: Banking
Cornerstone
High School Diploma -
Harding Secondary School
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