Nonkululeko Maphumulo
Universal Banker
Durban
Summary
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
6
6
years of professional experience
Work History
Universal Banker
Standard Bank of South Africa
04.2020 - Current
- Driving sales growth, developing and executing sales strategies and providing exceptional customer service. To take demand from personal, prestige and private banking clients for banking matters ranging from product questions to client account activities (e.g opening relevant accounts, statements, debit order information, etc.), while forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g, FAIS) parameters
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Education
Higher Certificate in Management - Management
Milpark
Durban, South Africa 04.2001 -
National Diploma Public Finance And Accounting - Public Finance
Tshwane University of Technology
Pretoria 04.2001 -
Skills
- Team collaboration
- Financial product expertise
- Client support
- Creative problem-solving
- Customer-focused service
- Self-motivated nature
Timeline
Universal Banker
Standard Bank of South Africa
04.2020 - Current
Higher Certificate in Management - Management
Milpark
04.2001 -
National Diploma Public Finance And Accounting - Public Finance
Tshwane University of Technology
04.2001 -