Monwabisi Arthur Professor Bango
Delft
Summary
Results-driven Bursary Coordinator with expertise in managing bursary administration and student queries. Ensures compliance with NSFAS and DHET requirements while enhancing communication across campuses. Skilled in financial reconciliation and project coordination, fostering collaboration and accountability. Committed to delivering accurate reporting and improving student services, with a strong focus on operational efficiency and stakeholder engagement.
Overview
4
4
Languages
26
26
years of professional experience
Work History
Acting Bursary Coordinator
COLLEGE OF CAPE TOWN
Cape Town
01.2023 - Current
- Manage the bursary administration department by ensuring that all administration of debtors' accounts is processed, all bursary applications are submitted to NSFAS and that control policies are implemented to College and DHET requirements.
- Compiled comprehensive reports for NSFAS and DHET on bursary scheme performance.
- Keep accurate records of all submitted claims to NSFAS and follow up on Payment of submitted claims.
- Acted as the point of contact between NSFAS, campuses and students.
- Resolved complex student queries from multiple campuses, improving support services responsiveness.
- Attend to all students' queries related to bursaries.
- Ensure that all results of NSFAS funded students are processed correctly in the registration templates.
- Communicate the funding lists to the seven campuses and students.
- Ensure that the registration template is created and sent to NSFAS.
- Follow up with NSFAS for outstanding registration templates.
- Follow up with NSFAS for outstanding SOPs.
- Reconcile registration template with SOP report for campuses with Approved funded lists.
- Monitored the signing process of Schedule of Particulars (SOP) to meet deadlines.
- Extract remittance data and compare with the funded lists.
- Communicate list to all our seven campuses.
- Process monthly transport and accommodation allowances for Students.
- Ensure that the correct amounts appear in the funded lists and SOP.
- Processed monthly and bi-weekly debit orders, ensuring timely financial operations management.
- Verify requests for student refunds and recommend payment.
- Managed all ad-hoc debtors (accounts receivable) and performed monthly reconciliations and sent out account statements.
- Approve and review Debtors Journals, Credit notes and invoices.
- Addressed inquiries from students concerning transport allowances to ensure understanding.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Monitored staff performance and developed improvement plans.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
- Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Provided for smooth day-to-day flow of communications to build trust within the unit.
- Trained new staff on internal procedures and software, enhancing team capability and efficiency.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Provided team members with resources needed to complete project work to maximise efficiency.
- Managed deadlines and progress across the team to facilitate project delivery within stipulated timelines.
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
- Successfully managed and coordinated a team of [Number]+ employees.
- Created an environment prioritising continuous improvement and accountability for quality results.
- Analysed performance data, producing detailed reports to inform management decisions and drive continuous improvement.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Communicated with clients about project expectations and goals to deliver satisfying outcomes.
- Scheduled meetings, prepared agendas, and distributed minutes to ensure all participants were well-informed.
Bursary Clerk
College of Cape Town
Cape Town , South Africa
10.2015 - Current
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Managed daily office operations and administrative support for senior management, enhancing organisational efficiency.
- Supported office operations by taking on ad-hoc clerical duties.
- Scanned new documentation into system and classified data using standard codes.
- Communicated ideas clearly across multiple channels to assist staff.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Reviewed and updated procedural manuals, ensuring all processes are documented and accessible for staff reference.
- Assisted in the preparation of monthly financial reports, contributing to budget monitoring and control.
Processing Administrator
National Student Financial Aid Scheme
05.2013 - 08.2014
- Checked and processed loan agreement forms for compliance and accuracy.
- Reviewed and verified captured data for accuracy.
- Identified discrepancies and resolved issues by coordinating with Section Heads and institutions.
- Prepared payment letters to institutions, ensuring timely processing of funds.
- Aided in the execution of general administrative duties within Award Administration.
- Assisted management with writing reports.
- Reason for Leaving: End of Contract
Benefit Administrator
Momentum GROUP – COLLECTIVE BENEFIT
09.2009 - 11.2009
- Processed claims through system (AWD and MJ), ensuring timely and accurate resolutions.
- Calculate the Benefit through Member’s contribution as well as Employee’s Contribution.
- Death Claims: Ensure that the Trustee Resolution is attached.
- Attended Death Claim Sub-Committee Meetings, implementing actions from Trustee Resolutions.
- Arranged payments for all claims, facilitating prompt disbursement to beneficiaries.
- Attach Payment Letter for the Members, Trustees and Beneficiaries.
- Ensured accuracy of bank details to facilitate smooth transactions.
- Apply for Tax Directive through SARS.
- Ensuring that all documentation are received.
- Reason for Leaving: Project was completed.
Client Relations Consultant
OLD MUTUAL - E.B Member Service Centre
05.2002 - 04.2004
- Delivered professional service to clients, enhancing their overall experience.
- Assisted members with Withdrawal, Pension, and Provident Fund queries, ensuring clarity and support.
- Provided members with updates on the status of their claims, ensuring transparency.
- Created a welcoming atmosphere for members, enhancing their satisfaction.
- Liaised with members to address queries and provide guidance.
Claim Administrator
OLD MUTUAL – LISTING AND DEMUTUALISATION
08.2000 - 04.2002
- Verified sales with authorised personnel.
- Authorize the sale.
- Processed sale of members and company shares.
- Ensured bank details were correct to facilitate transactions.
- Inform them that share is sold on the day closing price.
- Reason for Leaving: End of my contract and Fund moved.
Education
B. Public Administration - Public Administration
MANCOSA University
Cape Town, WC01-1995
Matric Exemption, Grade 12 -
Mandlenkosi High School
Beaufort West, WC01-1991
Skills
- Bursary Fund Administration
- Financial Aid Processes
- Student Financial Assistance
- Claims processing
- Financial reconciliation
- Monthly reporting
- Report accuracy
- Data administration
- Record Keeping
- Document Management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Internet
- Phoenix
- Cordys
- General Office Skills
- Administrative assistance
- Scheduling
- Appointment Setting
- Telephone communication
- Telephone Skills
- Telephone etiquette
- Email Drafting
- Client follow-up
- Liaising
- Customer Service
- Customer Satisfaction
- Confidentiality management
- Issue escalation
- Front Office Operations
- Reception
- Interpersonal Skills
- Teamwork
- Problem-solving
- Leadership skills
- Communication expertise
- Teamwork
- Administrative assistance
- Microsoft Office
- Leadership skills
- Communication expertise
- Financial reporting
Languages
Xhosa
First Language
Afrikaans
Proficient
C2
English
Proficient
C2
Zulu
Advanced
C1
REFERENCE
- Ms. Faith Nomhle Njingana, Assistant Director, (021) 467 2288, 0836419892, Faith.Njingana@westerncape.gov.za
- Mr. Sinsiso Msipha Chief Financial Officer, 073 621 9177
- Mr. Andile Nduku , Chief Exefutive Officer ,(021) 404 6700 ext 1026 .081 322 4425, cfo@cct.edu.za
Personal Information
ID Number: 7204285719085
Marital Status : Married
Work email address : MBango@cct.edu.za
Work Contact Number : (021) 404 6700 ext.1050
Timeline
Acting Bursary Coordinator
COLLEGE OF CAPE TOWN
01.2023 - Current
Bursary Clerk
College of Cape Town
10.2015 - Current
Processing Administrator
National Student Financial Aid Scheme
05.2013 - 08.2014
Benefit Administrator
Momentum GROUP – COLLECTIVE BENEFIT
09.2009 - 11.2009
Client Relations Consultant
OLD MUTUAL - E.B Member Service Centre
05.2002 - 04.2004
Claim Administrator
OLD MUTUAL – LISTING AND DEMUTUALISATION
08.2000 - 04.2002
B. Public Administration - Public Administration
MANCOSA University
Matric Exemption, Grade 12 -
Mandlenkosi High School