Monique Kruger
Administrator
Malelane
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Debtors Clerk and Technical Administrator
ACSU Security Ermelo
12.2025 - 06.2026
- Created and maintained customer accounts on Sage, ensuring accuracy in client details and billing information.
- Generated monthly invoices for security services and monitored outstanding accounts through age analysis reports.
- Contacted customers via phone, email, or letter regarding overdue accounts and arranged payment plans as necessary.
- Captured payments received from customers, allocating them accurately to corresponding invoices.
- Reconciled debtor accounts, investigating discrepancies and resolving billing disputes effectively.
- Provided copies of invoices, statements, and proof of payment upon request while recommending service suspension for unpaid accounts.
- Scheduled and coordinated installations, maintenance, and repair appointments for technicians on Servecraft.
- Managed job cards, service requests, and work orders while updating technical service records and customer information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided technical support to clients, resolving issues efficiently and improving customer satisfaction.
- Managed debt collection processes, resulting in improved cash flow and reduced overdue accounts.
- Job Type: Full Time
- Available Immediately
Property Practitioner & Systems Training Instructor
Seeff Secunda
03.2025 - 12.2025
- Conducted prospecting, canvassing, and database management for new listings.
- Utilized Seeff’s CRM systems and property portals for effective administration and marketing.
- Maintained client relationships while managing after-sales services. Coordinated with financial institutions on home loan applications.
- Managed property inspections and arranged compliance certificates, including ECOC and gas.
- Facilitated negotiations between buyers and sellers to ensure successful transactions.
- Performed comparative market analysis to accurately assess property values.
- Drafted and presented offers, lease agreements, mandates, and related documentation.
- Delivered onboarding training for candidate property practitioners on all core property systems including CRM platforms, listing tools, Prop Data, Lightstone, Loom, HubSpot & Seeff Back Office Support System.
- Facilitated ongoing group and one-on-one training sessions tailored to experience levels.
- Provided real-time technical support and troubleshooting assistance.
- Monitored system usage and agent performance to identify knowledge gaps.
- Played a key role in increasing adoption of digital tools and improving operational efficiency within the branch.
- Developed instructional materials and resources that streamlined the onboarding process for new property practitioners.
- Implemented feedback mechanisms to assess training effectiveness, leading to continuous improvement in course content.
- Job Type: Full Time
Maintenance Property Inspector
Self Employed
12.2022 - 02.2025
- Conducted property inspections for staff housing, including move-in and move-out assessments.
- Coordinated quarterly maintenance inspections with staff managers and managed all correspondence.
- Reported inspection findings to management to inform decision-making.
- Submitted maintenance requests through company maintenance app and invoiced for services rendered.
- Job Type: Part Time
Personal Property Practitioner Assistant
Century 21 Kruger South
12.2020 - 11.2022
- Manage administrative tasks including drafting offers and mandates, documentation filing, and FICA compliance follow-ups.
- Handle client communications, appointments, and calendar management.
- Support marketing and property listing activities, including photography, digital publishing, inspections, valuations, and data collection.
- Coordinate compliance certificates, registration processes, and provide progress reporting.
- Assist in office management and act as second-in-charge when required.
- Supported property management processes by organizing and maintaining detailed client files, enhancing operational efficiency.
- Assisted in preparing property listings and marketing materials, increasing visibility and client engagement.
- Coordinated property showings and client appointments, improving scheduling efficiency and client satisfaction.
- Conducted market research to inform property pricing strategies, contributing to competitive positioning in the market.
- Job Type: Permanent.
- Reason for Leaving: Pursued part-time self-employment to balance professional responsibilities with family commitments
Creditors & Debtors Administrator
Ermelo Toyota Total, Bonjour & Steers
12.2016 - 12.2019
- Managed daily cashier shifts.
- Prepared weekly/monthly statements, reconciliations, journals, trial balances, and age analyses. Conducted debt collection, rebates, and stock checks.
- Managed creditor accounts by processing payments promptly, ensuring accuracy and maintaining financial integrity.
- Oversaw debtor account reconciliation, identifying discrepancies and implementing corrective measures to enhance accuracy.
- Facilitated communication between departments to resolve billing issues, improving overall client satisfaction and retention.
- Maintained comprehensive records of transactions using accounting software, streamlining reporting processes for efficiency.
- Proficient in Pastel with three years of hands-on experience under the mentorship of a company accountant.
- Job Type: Permanent.
- Reason for Leaving: Relocated to Malelane, continuing my career in line with new personal circumstances.
Real Estate Rental Agent
Vleissentraal Eiendomme Ermelo
01.2014 - 11.2016
- Facilitated property viewings, effectively showcasing rental units to prospective tenants, enhancing leasing rates.
- Implemented digital marketing strategies, utilizing online platforms to broaden reach and attract potential renters.
- Collaborated with maintenance teams to ensure properties met safety standards, fostering trust and reliability among tenants.
- Managed multiple properties simultaneously while maintaining high levels of organization and attention to detail.
- Conducted thorough background checks on prospective tenants, ensuring a safe living environment for all residents.
- Streamlined the rental application process for faster approvals and reduced administrative workload.
- Provided ongoing communication with both landlords and tenants regarding any updates or issues that arose during the tenancy period.
- Negotiated lease agreements, ensuring compliance with regulations and achieving favorable terms for clients.
- Conducted market analysis to determine competitive rental pricing, increasing property visibility and tenant interest.
- Managed tenant relationships, addressing concerns promptly to maintain high satisfaction and retention rates.
- Job Type: Permanent.
- Reason for Leaving: Explored new career path and embraced challenging opportunity for growth.
Education
National Qualification - NQF 4 Real Estate
Central Business Academy (CBA Skills)
Pretoria, South Africa 04.2001 -
Skills
Accounts receivable management
Invoice processing
Detailed account reconciliation
Financial reporting
Cash flow oversight
Client account oversight
Recordkeeping compliance
Effective CRM utilization
Workflow management
System troubleshooting
Proactive problem-solving
Efficient task management
Time management
Staff onboarding support
Customer relationship development
Collaborative team communicator
Timeline
Debtors Clerk and Technical Administrator
ACSU Security Ermelo
12.2025 - 06.2026
Property Practitioner & Systems Training Instructor
Seeff Secunda
03.2025 - 12.2025
Maintenance Property Inspector
Self Employed
12.2022 - 02.2025
Personal Property Practitioner Assistant
Century 21 Kruger South
12.2020 - 11.2022
Creditors & Debtors Administrator
Ermelo Toyota Total, Bonjour & Steers
12.2016 - 12.2019
Real Estate Rental Agent
Vleissentraal Eiendomme Ermelo
01.2014 - 11.2016
National Qualification - NQF 4 Real Estate
Central Business Academy (CBA Skills)
04.2001 -