Michelle Rossouw

Making invoices for various clients

Compiling route lists for the drivers

Receiving and transferring of incoming calls & follow-up on client orders

Assisting the sales Reps with anything that may need to fulfil the orders in terms of paper work and admin

Been responsible for the weekly wage staff hours

Pulling and compiling all weekly clocking for the wage staff

Uploading the weekly wages go the bank and ensuring the wages are released in a timely manner

Getting all payslips issued to the correct staff

Handling of all new and redundant staff members

Keeping all employee records in logical filling system and updating as needed

Cashing up of the store each night

Switchboard operator

Taking the new installations and schedule the dates for technician, writing out job cards

Stock control / stock taking

Ensuring all employment documentation is correct

Managing agent files

Enter listings

Minutes of meeting

Monitor leads and follow up on PropCtrl an Private Property

Process sales

Follow up on sales bonds and liaise with attorneys

Intranet orders

Update deal & royalty reports

Training including email intranet and webinars

Administration of the referral system

Ensuring that all manuals are updated and displayed

Secretarial duties such as interacting on the telephone and in person with clients and families and be courteous.

Professional and helpful, providing administrative support to families, funeral directors, managers and co-workers, logging processing bills.

Handling marketing

Capturing of new policies

• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Kept reception area clean and neat to give visitors positive first impression.
• Distributing incoming leads to the sales team
• Following up on sales
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Parking of vehicles on display
• Signing of final QC on recon vehicles
• Make sure salespeople call customers

Accounts Clerk

Manage all cash coming to business

Manage store petty cash

Cashing up of store each night

Re-coning of bank statement each day

Invoicing of all debtors

Ensuring all the debtors are kept in their required aging periods

Switchboard operator