TAMMANY COETZER
Office Administrator
Pietermaritzburg
Summary
Dynamic Administrative Professional with over 15 years of experience in office management, financial oversight, HR administration, and client relations across various sectors. Proven ability to multitask and streamline front-office operations while delivering exceptional support as a Personal Assistant. Expertise in problem-solving and decision-making ensures compliance with HR and labor laws. Renowned for professionalism, reliability, and the ability to cultivate strong relationships with clients, colleagues, and stakeholders.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Administrator / Debtors / Creditors / PA / HR
Reid Group of Companies
Pietermaritzburg
03.2022 - 01.2023
- Managed full front-office operations including reception, correspondence, and filing.
- Served as Personal Assistant to management and owners, handling appointments, minutes, letters, and presentations.
- Designed professional documents including schedules, company profiles, letterheads, business cards, and email signatures.
- Administered full debtors and creditors functions across five companies, including reconciliations, invoicing, and debt collection.
- Liaised with attorneys, estate agents, tenants, and clients regarding contracts, lease agreements, and debt recovery.
- Oversaw HR functions including drafting employee contracts, disciplinary procedures, and submissions (Workmen’s Compensation, IODs, UIF, CCMA).
- Managed security guard rosters, utilities billing, purchasing, and office premises logistics.
- Handled marketing, advertising, and administrative support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Updated client accounts with new information and verified data for informed credit approvals.
- Streamlined invoice processing, reducing average payment turnaround time.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns.
- Streamlined the credit approval process, implementing standardized procedures for evaluating new applications.
- Enhanced company cash flow by diligently negotiating payment arrangements with clients in financial distress.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
Receptionist / Admin Assistant
CNM IT Solutions
Pietermaritzburg
09.2008 - 07.2010
- Handled reception, switchboard, and administrative tasks.
- Managed technicians’ diaries and logged call-outs.
- Captured invoices, proformas, and job cards on Pastel.
- Maintained client databases on Pastel, Coretalk, and Man 3000.
- Processed payments, banking, and debtor/creditor transactions.
- Provided customer service and conducted follow-up calls with clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Accounts Receivable and Debt Recovery Specialist/Coordinator/Analyst
Secretary / Accounts / PA
Physiotherapy Practice, MediClinic Hospital
01.2006 - 08.2008
- Provided secretarial support including drafting letters, scheduling, and managing patient communication.
- Oversaw creditors and debtors including payments, receipts, invoicing, banking, and reconciliations.
- Maintained patient and supplier databases using Med-e-Mass.
- Processed medical aid claims, road accident fund claims, and injury-on-duty submissions.
- Managed month-end reconciliations, reporting, and backups.
- Ensured efficient office operations, ordering supplies, and supporting physiotherapists.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Grade 12 -
ICESA / Department of Education
Skills
- Office administration
- Comprehensive debt and credit oversight
- HR administration
- Personal assistant support
- Document drafting
- Database Management (Pastel, Sage, Med-e-Mass, Coretalk, Man 3000)
- Customer support
- Analytical problem-solving
- Strategic marketing support
- Proficient in using MS Office Suite tools
Timeline
Administrator / Debtors / Creditors / PA / HR
Reid Group of Companies
03.2022 - 01.2023
Receptionist / Admin Assistant
CNM IT Solutions
09.2008 - 07.2010
Secretary / Accounts / PA
Physiotherapy Practice, MediClinic Hospital
01.2006 - 08.2008
Grade 12 -
ICESA / Department of Education
References
- Georgia Mc Dougall, Previous Office Manager, Reid Group of Companies, 0610592442
- Jono Swart, Partner, CNM IT Solutions, 0825756065
- LeeAsh Chuntharpursat, Physiotherapist, MediClinic, 0834436942
Drivers Licence
Code 08
Dependants
2
Personal Information
Driving License: Code 08