Mbali Precious Mashoe
Alberton,South africa
Summary
Offering strong organizational skills and keen ability to manage tasks and support team operations. Knowledgeable about customer service and basic administrative functions, with focus on maintaining smooth branch activities. Ready to use and develop communication, time management, and problem-solving skills in any role. Organized and proactive, brings excellent communication and problem-solving skills to manage branch operations smoothly and efficiently. Equipped with strong administrative capabilities and keen ability to streamline processes, ensuring optimal productivity and customer satisfaction. Ready to drive success and contribute positively,
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Branch administrator
Global payment technologies
Cape Town, Western Cape
04.2016 - 07.2024
- Assigned service calls to technicians to attend to on a daily basis.
- Resolved all inquiries regarding the servicing and sales of money-validating devices.
- Maintaining stock of spares used to service the money-counting devices.
- Maintain inventory of all office supplies.
- Quote customers for the servicing of their safes, and money-counting devices.
- Ensure that billing is done for all COD customers, and allocate spares to technicians.
- Develop and maintain effective relationships with all clients and staff
- Maintain financial records, perform billing duties, prepare budgets, and participate in the preparation of annual accounts.
- Monitor invoicing, billing, payment postings, and receipts.
- Provided support to branch management, enhancing operational workflow.
- Organised staff schedules, resulting in improved productivity.
- Ensured smooth communication with the other 8 branches by acting as a liaison.
Outbound call Centre agent
Miway insurance
Johannesburg, Gauteng
01.2016 - 03.2016
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Closed complex deals with a strategic and customer-focused approach.
- Implemented promotional strategies for improved product visibility in the market.
- Nurtured leads into successful conversions, boosting overall sales figures.
- Handled after-sales services proficiently, ensuring client retention.
Outbound call centre agent
Innovation group
Johannesburg, Gauteng
01.2015 - 06.2015
- Resolved complex issues swiftly through active listening and critical thinking skills, enhancing overall efficiency of operations.
- Exceeded expectations consistently by delivering top-notch customer service on every call interaction.
- Maintained high call quality standards for superior client experience.
- Promoted current services and offers using expert product knowledge.
- Delivered telesales scripts clearly to engage callers with relevant service information.
- Anticipated clients' commercial needs and made appropriate recommendations.
Outbound call centre agent
Blue mercury F.S
Johannesburg, Gauteng
01.2014 - 06.2015
- Adhered strictly to data protection regulations during conversation with clients, ensuring confidentiality of information.
- Supported team members during peak hours, fostering a collaborative work environment.
- Performed administrative tasks efficiently whilst handling calls from customers, demonstrating multitasking abilities.
- Managed numerous outbound calls daily in a fast-paced environment, showcasing strong organisational skills and resilience under pressure.
- Increased customer retention with effective problem-solving skills.
- Assisted customers with product inquiries to enhance sales performance.
- Attended training sessions regularly for upgradation of product knowledge and service delivery skills.
Administrator/Receptionist
Greenview tutorials
Johannesburg, Gauteng
07.2012 - 01.2015
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other inquiries.
- Streamlined office workflow by managing and distributing information within the office.
- Enhanced customer service with prompt assistance to visitors and colleagues alike.
- Improved record keeping by maintaining organised digital and physical files.
- Managed office supplies inventory to avoid shortage or wastage of resources.
- Answering all incoming calls for queries, and directing the call to the appropriate lecturer.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed the school calendar, ensuring smooth scheduling of activities and events.
Education
N5 - Sales and Marketing
Rostec Technical Collage
Johannesburg 01.2012 - 11.2014
Matric -
John orr Technical high school
Johannesburg 01.2004 - 12.2008
Skills
- Database administration
- Customer service
- Strategic planning
- Crisis handling
- Office equipment operation
- Health and safety regulations
- Invoicing expertise
- Effective communication
- Branch operations
- Customer relations
Languages
English
Fluent
isizulu
Fluent
Isixhosa
Fluent
Sotho
Fluent
Afrikaans
Elementary
Affiliations
- Reading
References
Patrick Owen
021 946 4348
References
References available upon request.
Timeline
Branch administrator
Global payment technologies
04.2016 - 07.2024
Outbound call Centre agent
Miway insurance
01.2016 - 03.2016
Outbound call centre agent
Innovation group
01.2015 - 06.2015
Outbound call centre agent
Blue mercury F.S
01.2014 - 06.2015
Administrator/Receptionist
Greenview tutorials
07.2012 - 01.2015
N5 - Sales and Marketing
Rostec Technical Collage
01.2012 - 11.2014
Matric -
John orr Technical high school
01.2004 - 12.2008
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